Heights and Hill Veterinary Hospital Introduce
For pet owners across New York, especially those in the vibrant neighborhoods of Brooklyn, finding a veterinary partner who truly understands the depth of the human-animal bond is paramount. In moments of crisis, or even for routine care, you need a team that is not only medically proficient but also deeply compassionate and genuinely invested in your pet's well-being. Heights and Hill Veterinary Hospital stands as a shining example of such a practice, offering a level of care that transforms potentially overwhelming situations into experiences of profound relief and gratitude. This article is crafted to help New Yorkers like you learn more about this exceptional hospital and why it is so highly regarded by the local pet-owning community.
Heights and Hill Veterinary Hospital is more than just a clinic; it's a sanctuary where pets are treated like family and their owners are met with understanding and support. Their mission, as evidenced by heartfelt testimonials, is to provide the highest quality medical care while treating every patient as their own. This commitment extends beyond the examination room, encompassing a philosophy of empathy that recognizes the emotional distress pet owners experience when their beloved companions are ill or injured. Their ability to handle stressful situations with calmness and kindness, as demonstrated by the experience of a new puppy named Bella, speaks volumes about their dedication.
The hospital’s approach prioritizes open communication, ensuring that pet parents are fully informed and involved in every decision regarding their pet’s health. They strive to make you feel "seen, heard, and cared for," fostering a bond of trust that is essential for effective veterinary care. This holistic perspective, combining top-tier medical expertise with profound compassion, makes Heights and Hill Veterinary Hospital an invaluable resource for New Yorkers seeking a veterinary partner they can truly rely on, not just for medical needs, but for emotional support during challenging times.
Heights and Hill Veterinary Hospital is ideally situated at 140 Atlantic Ave, Brooklyn, NY 11201, USA. This strategic location places it conveniently between the desirable neighborhoods of Brooklyn Heights and Cobble Hill, making it highly accessible for residents across these and surrounding areas of Brooklyn. Atlantic Avenue is a major thoroughfare, well-known and easy to navigate, ensuring that pet owners can reach the hospital without undue stress. Whether you are traveling by car, public transportation, or on foot, the hospital's central position streamlines the journey for both routine appointments and urgent visits.
The area is well-served by public transit, with multiple subway lines (including the 2, 3, 4, 5, A, C, F, and R trains at various nearby stations like Borough Hall, Jay Street-MetroTech, and Hoyt-Schermerhorn) and bus routes running along Atlantic Avenue and intersecting streets. This robust public transport network is a significant advantage for New Yorkers, many of whom rely on it for daily commutes. While street parking can be a consideration in any bustling New York neighborhood, the overall accessibility of the hospital’s location ensures that timely and high-quality veterinary care is within reach for a large segment of the city's pet-owning population, reinforcing its suitability as a local resource.
Heights and Hill Veterinary Hospital offers a comprehensive array of veterinary services, reflecting their commitment to providing high-quality medical care for pets at all stages of their lives. Their services integrate advanced diagnostics with compassionate treatment:
- General Wellness Exams: Routine physical examinations, health assessments, and preventive care designed to maintain your pet's overall well-being. Appointments can be scheduled Monday-Saturday.
- Vaccinations & Parasite Prevention: Tailored vaccination protocols and comprehensive programs for the prevention and control of common parasites like fleas, ticks, and heartworms.
- In-House and Online Pharmacy: Convenient access to prescribed medications directly at the hospital, along with options for specialty or compounded medications to be delivered to your home. They also stock prescription diets from major brands.
- Diagnostic Services: Equipped with an in-house laboratory for quick processing of blood work (CBCs, Chemistries, SNAP tests), urinalyses, skin cytologies, and fungal cultures. They also offer digital X-rays and utilize mobile ultrasonographers for advanced imaging, including ultrasounds and echocardiograms.
- Surgical Procedures: A state-of-the-art surgical suite for a range of procedures, from routine spays/neuters to mass removals and other extensive soft tissue surgeries. They ensure diligent monitoring and assistance from highly trained technicians throughout the process.
- Dentistry & Oral Surgery: A dedicated dental suite with in-house dental X-ray, offering professional dental cleanings, treatment of dental disease, repair of tooth fractures, and extractions.
- Sick Exams: Focused examinations and treatment for pets experiencing illness or specific symptoms, with prompt attention during operating hours.
- Internal Medicine: Diagnosis and management of complex internal diseases affecting various body systems.
- Endocrinology & Dermatology: Specialized care for hormonal imbalances and skin conditions.
- Cardiology: Services for heart-related conditions, often in conjunction with their mobile ultrasonographer/cardiologist.
- International Health Certificates: As USDA-accredited vets, they can issue necessary health certificates for pets traveling abroad.
- Compassionate Emergency & Urgent Care: While primarily a scheduled appointment facility, they strive to accommodate urgent cases during their operating hours and provide guidance for after-hours emergencies.
Heights and Hill Veterinary Hospital is celebrated for a multitude of features and highlights that set it apart and make it a highly favored choice among New York pet owners:
- Unwavering Compassion and Kindness: Consistently praised for their calm, kind, and genuinely compassionate approach. They are noted for treating every pet "like they were already part of their family" and recognizing the emotional impact on pet owners during stressful times.
- Exceptional Responsiveness in Urgent Situations: Even for non-established patients and close to closing time, they demonstrate remarkable willingness to accommodate urgent cases, as exemplified by Bella's situation, showcasing their dedication to animal welfare above all else.
- Thorough and Honest Communication: Dr. Urgo and the team are highly commended for their detailed explanations, honesty about potential costs (like the high price of an endoscopy), and their willingness to explore all viable options, always prioritizing what's best for the pet.
- Problem-Solving and Practical Solutions: They are praised for their resourcefulness, such as Dr. Urgo's successful manual removal of a lodged object, avoiding a costly and invasive procedure, demonstrating practical and effective care.
- Building Trust and Strong Relationships: The hospital emphasizes building long-term relationships and trust with clients, making both pets and their owners feel "seen, heard, and cared for." Many clients feel like family from the moment they walk in.
- Dedicated and Patient Staff: Reviewers highlight the patience and gentleness of the doctors and staff, particularly with difficult or anxious pets, ensuring a less stressful experience even for "demon" cats.
- Independently Owned and Operated: As an independently owned hospital, their focus is purely on providing the highest quality medical care and fostering community relationships, rather than corporate mandates.
- Passionate Professionals: It's clear that the team "love what they do," and this passion translates into the exceptional care they provide for animals and the support they offer to the people who love them.
For New Yorkers seeking to connect with Heights and Hill Veterinary Hospital, their contact information is direct and readily available:
- Address: 140 Atlantic Ave, Brooklyn, NY 11201, USA
- Phone: (718) 237-9200
- Mobile Phone: +1 718-237-9200
These contact details provide a straightforward means for scheduling appointments, making inquiries about their comprehensive services, or seeking immediate guidance during urgent situations. The availability of both a primary and mobile phone number further streamlines communication, underscoring their commitment to accessibility and responsive client care. Their website also offers online appointment requests, enhancing convenience for busy New Yorkers.
For New Yorkers, Heights and Hill Veterinary Hospital stands out as an exceptionally suitable and highly recommended choice for all their veterinary care needs. Its prime location on Atlantic Avenue, situated between Brooklyn Heights and Cobble Hill, ensures easy accessibility for a wide range of local residents, a crucial convenience in the fast-paced city. What truly makes this hospital ideal for locals, however, is its profound commitment to compassionate, individualized care, as evidenced by the heartwarming story of Bella the puppy and numerous other glowing reviews.
The team's willingness to go above and beyond, even for non-established patients in emergency situations and close to closing time, speaks volumes about their dedication to animal welfare. Dr. Urgo and her staff are celebrated for their calm demeanor, thorough explanations, practical problem-solving, and genuine desire to put the pet's best interest first, even if it means exploring less costly, non-invasive solutions. For New Yorkers who consider their pets integral family members, finding a place where "they treat us like family and know who we are the minute we walk through the door" provides invaluable peace of mind. Heights and Hill Veterinary Hospital truly embodies a community-focused approach to veterinary medicine, making it a trusted and cherished resource for Brooklyn's pet-loving residents.
Heights and Hill Veterinary Hospital Photos










Heights and Hill Veterinary Hospital Location
Heights and Hill Veterinary Hospital
140 Atlantic Ave, Brooklyn, NY 11201, USA
Heights and Hill Veterinary Hospital Reviews
This week was one of the scariest moments I’ve had as a pet owner. My puppy Bella, who’s only about 4–5 months old, started throwing up because something had gotten lodged in her throat. My 8-year-old was in tears, thinking he was going to lose her, and seeing her in distress like that was heartbreaking. (We’d had her for less than a week.) You can imagine how high my stress level was.Bella wasn’t even an established patient yet her first appointment at Heights and Hill wasn’t scheduled until that Saturday, and this happened on a Thursday. Still, I called and explained what was going on. It was also just an hour before closing time, so I wasn’t expecting much, but without hesitation, they told us to come in.Dr. Urgo and her team were nothing short of incredible. They were calm, kind, and truly compassionate. I was blaming myself because I was the one who gave her the bone from Marshalls (not blaming Marshalls, just being honest- lol). They helped us through a moment that felt completely overwhelming and treated Bella like she was already part of their family.After examining her, Dr. Urgo said she would likely need an endoscopy. They called several emergency animal hospitals to try and get her in, but the nearest places weren’t offering the procedure that day. The only one that was available was on Flatbush, and the price tag was between $3,000–$4,000 ☹. That may not be a huge deal for some, but for me, it was a lot to process in the moment.Dr. Urgo understood completely and genuinely wanted what was best for Bella. She asked if I was okay with her trying to remove the piece of meat from Bella’s throat manually and thankfully, she was successful. I’m truly so relieved and grateful.Heights and Hill say their goal is to provide the highest quality medical care and to treat every patient like their own and that’s exactly what they did. They made us feel seen, heard, and cared for. You can tell they love what they do, and it shows in the way they treat not just animals, but the people who love them.We’re so grateful to have found a place like this. Bella is doing great now, and we’re definitely skipping the doggie bones from here on out.Picture attached: Bella with the bone that caused so much stress.
Jun 06, 2025 · Dione AlexanderLove the doctors and staff at Heights & Hill! They are so patient and gentle with my cat who acts like a complete demon at the vet (I’m really sorry for his behavior). They treat us like family and know who we are the minute we walk through the door. While my cat doesn’t feel the same, I am so grateful to have Heights & Hill as our vet. You can tell these guys truly love and care for animals.
Mar 28, 2025 · AaronDisappointing Experience During a Critical Time;During one of the most challenging moments a pet owner can face, the support and empathy of a veterinary practice are crucial. Unfortunately, my experience with Heights & Hill Veterinary fell far short of these expectations when we needed them most.Our beloved dog, Gobi, was suspected of having lymphoma during a visit to their facility. His condition declined rapidly over just four days, a bewildering and heart-wrenching development for any pet owner. During this critical time, the response from Heights & Hill was sorely lacking.Despite understanding the constraints of a small practice, I was dismayed by the lack of compassion from the staff and the unavailability of the doctors. At a time when professional guidance was desperately needed, the inability to secure even a brief phone consultation added to our distress. The reception staff’s apparent lack of empathy only exacerbated our frustration and sorrow.While I did receive an email from Andrew, which I appreciated, it contained no concrete follow-up information or any indication of when they might be able to see us again. Tragically, by the time we might have received further assistance, Gobi had already passed away.This experience has left me deeply disappointed in Heights & Hill Veterinary. When pet owners entrust the health of their beloved animals to a practice, they expect a level of care and empathy that was not met in our case. It is my hope that this feedback prompts a reassessment of how urgent cases are handled so that no other pet or owner has to endure what we did.
Mar 27, 2025 · Reina GovindarajanWe’ve been bringing our dog to Heights and Hills for a few years. The Drs. and techs are wonderful. They really get to know your pet and help them get the care they need. We often receive follow up emails / calls with the vets checking in on Lana after her visits. I would highly recommend pet parents to make this your primary vet.
Dec 03, 2024 · Luke AnapolisGot our lil rascal Pinot spayed here. Got my baby Sally checked out here. Staff is very friendly and even willing to try to get out knots your cat might have accumulated. Cost is great compared to nearby Brooklyn Heights offerings
May 12, 2023 · Nick Craig
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