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Brothers PetsPet Stores Near Me​IllinoisCook CountyPark RidgePet Stores ​ in North Northwest HighwayKriser's Natural Pet
Kriser's Natural Pet ico

Kriser's Natural Pet

164 N Northwest Hwy Suite 164, Park Ridge, IL 60068, USA

4.0
June 15, 2025: Today, I had a deeply disappointing experience at Kriser’s in Park Ridge, Illinois, which I feel compelled to share to help other pet owners make informed decisions.Upon arrival, I was informed that my dog could not be groomed due to an expired rabies vaccination. I explained that I had already uploaded the current vaccination records through the online booking portal. After some back and forth, the staff realized that the expired record was for a different dog in my profile—not the one scheduled for grooming. This confusion could have been avoided with a more careful review of the records on their part.During the grooming session, I received a call informing me that my dog had experienced anxiety, defecated twice in the crate, and that I would be charged an additional cleaning fee. I was also asked to pick her up immediately due to her distress. This was unexpected, as I had administered her prescribed anxiety medication prior to the appointment specifically to help her remain calm.When I arrived to pick her up, I was dismayed to find that the grooming was incomplete. Her paws had not been trimmed, the hair under her mouth was still dirty, and there were several uneven patches of fur throughout her body—particularly around her tail and legs. The grooming appeared rushed and lacked attention to detail. I was told that she was uncooperative, which was surprising given that she had previously been groomed at this same location without issue, and with excellent results, by a different groomer.At checkout, I was initially charged an incorrect, higher price, which I had to point out before it was corrected. I was also informed that my file indicated a requirement for “express grooming,” which must be booked first thing in the morning. However, I was never made aware of this policy, and the online booking system does not offer this option. When I raised this concern, I was told I should have called to book—undermining the purpose and convenience of the online platform.Additionally, I was charged $36 for two crate cleanings, on top of the full grooming price—even though the grooming was not completed. This felt unreasonable and inconsistent with the quality of service provided. Most customers would reasonably expect a price adjustment or partial refund in such a situation, especially when the service falls significantly short of expectations.Overall, this experience reflected a clear lack of professionalism, poor communication, and substandard customer service. What should have been a routine grooming appointment turned into a stressful and frustrating ordeal—not only for me but, more importantly, for my pet. I left the store feeling disappointed, concerned for my dog’s well-being, and disheartened by the lack of accountability shown by the staff.As a pet owner, I believe grooming services should be grounded in a few essential values: clear and respectful communication, attention to detail, compassion for animals, and a commitment to delivering consistent, high-quality care. Unfortunately, these values were noticeably absent during my visit.I hope this feedback encourages meaningful improvements at this location for the benefit of future clients and, most importantly, their pets. - Jonathan Donado
Kriser's Natural Pet Overview Intro Photos Location Reviews

Kriser's Natural Pet Introduce

For pet parents across Illinois who prioritize the health, happiness, and natural well-being of their beloved companions, Kriser's Natural Pet in Park Ridge stands as a trusted local resource. This isn't just a store; it's a dedicated hub for holistic pet wellness, offering a carefully curated selection of natural food, treats, and supplies alongside essential services like grooming and self-wash stations. Kriser's philosophy revolves around educating pet owners, providing them with the knowledge and products necessary to make informed decisions for their pets' optimal health.

Kriser's Natural Pet is designed to be more than a retail space; it's a community of experts, often referred to as "Pet Foodies" and experienced groomers, who are passionate about sharing their knowledge. This commitment to education is a hallmark of the Kriser's experience, ensuring that whether you're dealing with specific allergies or simply seeking the best nutritional options, you receive personalized and insightful guidance. Their extensive training in pet nutrition, spanning countless hours, means they can help navigate the vast array of options to find the perfect fit for your pet's unique needs, even for the pickiest of eaters or those with sensitivities.

While individual experiences can vary, as highlighted in one detailed account regarding a specific grooming appointment, the overall mission of Kriser's remains clear: to provide high-quality products and services that contribute to a pet's happy and healthy life. They strive to create an inviting environment where customers can feel confident in the choices they make for their furry family members. For any Illinois resident seeking a dedicated partner in their pet's natural wellness journey, Kriser's Natural Pet in Park Ridge offers a valuable and comprehensive solution.

Kriser's Natural Pet in Park Ridge is conveniently located at 164 N Northwest Hwy, Suite 164, Park Ridge, IL 60068, USA. This prime location along Northwest Highway, a significant thoroughfare, ensures excellent accessibility for pet owners throughout Park Ridge and surrounding communities in Illinois. Its position within a vibrant commercial area makes it easy to find and integrate into daily errands.

For clients traveling from nearby suburbs such as Niles, Des Plaines, Rosemont, or even further into the greater Chicagoland area, the store's proximity to major roads and residential zones provides convenient access. The Park Ridge location offers its own parking lot, as well as free nearby street parking, which significantly enhances the shopping experience, especially for those with pets or purchasing larger items like bags of food. This ease of access ensures that quality natural pet products and services are readily available to a wide range of Illinois residents.

The store's hours, typically from morning into the evening on weekdays and adjusted hours on weekends, cater to various schedules, allowing busy pet parents to visit at their convenience. This thoughtful consideration for accessibility underscores Kriser's commitment to serving the local Illinois pet community effectively and seamlessly.

Services Offered:

  • Natural Pet Food & Treats: A vast selection of high-quality, natural, organic, grain-free, limited-ingredient, and raw food options for dogs and cats, catering to various dietary needs and allergies. Includes brands like Signature Kangaroo, Stella & Chewy's, Primal, and Open Farm.
  • Pet Supplies: Comprehensive range of essential pet supplies including toys, beds, leashes, collars, bowls, and wellness products.
  • Professional Dog Grooming: Offers a full suite of grooming services including haircuts, baths, brushing, blow-drying, nail trims, and ear cleaning, performed by experienced groomers. Appointment booking is available online and by phone.
  • Self-Serve Dog Wash: Provides convenient self-wash stations with elevated tubs, shampoos, conditioners, towels, and dryers, allowing pet parents to wash their dogs without the mess at home.
  • Expert Nutritional Advice: Staff ("Pet Foodies") are highly trained in pet nutrition and dedicated to helping pet owners find the best diet for their pets, addressing allergies, finicky eating habits, and overall wellness.
  • Vaccination Clinics: Periodically hosts VIP Petcare vaccination clinics on-site, offering preventive care services like dog and cat vaccines (e.g., Rabies, FVRCP), intestinal parasite screenings, and microchipping.
  • Local Events: Regularly hosts in-store events such as "Caturdays" for cat lovers, "Summer Pawlooza" with frozen treats and samples, and adoption meet & greets with local rescue organizations like Greyhounds Only.
  • Online Ordering with Delivery/Pickup: Offers convenient online shopping with options for same-day delivery within 15 miles of the store (for orders over $50) or in-store pickup.
  • Loyalty Program: Provides a comprehensive rewards program that allows members to earn points for purchases, which can be converted into vouchers for future retail purchases or services.

Features / Highlights:

  • Commitment to Natural & Holistic Pet Wellness: Kriser's is founded on a philosophy of holistic pet wellness, focusing on natural products and providing education to support pets' overall health and longevity.
  • Highly Knowledgeable and Friendly Staff: Customers frequently praise the staff for their expertise, patience, attentiveness, and helpfulness, particularly regarding complex dietary needs and product recommendations. They are true "Pet Foodies."
  • Vast Array of High-Quality Products: Offers an extensive and carefully curated selection of natural pet foods, treats, and supplies, including specialized options for allergies and picky eaters, making it a go-to for discerning pet owners.
  • Convenient Services Under One Roof: The combination of retail products, professional grooming, and self-wash stations provides a comprehensive and convenient solution for busy pet parents in one location.
  • Support for Pet Allergies and Dietary Needs: Specifically noted for its ability to help owners navigate complex food allergies and finicky eating habits, with staff providing tailored recommendations.
  • Clean and Well-Organized Store Environment: Customers appreciate the cleanliness and clear layout of the store, contributing to a pleasant shopping experience.
  • Community Engagement: Regularly hosts adoption events and educational clinics, demonstrating a commitment to animal welfare and fostering a community around responsible pet ownership.
  • Customer-Centric Approach: While isolated issues can occur (as detailed in one review), the overall pattern of customer feedback indicates a strong desire by staff to be helpful, accommodating, and knowledgeable, often going above and beyond (e.g., holding orders for extended pickup).

Contact Information:

Address: 164 N Northwest Hwy, Suite 164, Park Ridge, IL 60068, USA

Phone: (847) 685-0210

Mobile Phone: +1 847-685-0210

For pet owners across Illinois, particularly those in the bustling Chicagoland suburbs, Kriser's Natural Pet in Park Ridge stands as a pivotal destination for truly holistic pet care. This establishment is more than just a retail store; it's a community beacon that champions natural pet wellness, offering an impressive selection of premium natural foods, treats, and supplies. What truly sets Kriser's apart is its dedicated team of "Pet Foodies" and groomers, whose extensive knowledge and passion ensure that every pet parent receives personalized, insightful advice tailored to their companion's unique needs, from managing allergies to encouraging healthy eating habits.

While occasional service experiences, as highlighted in one specific grooming review, can be challenging, the overarching customer sentiment underscores Kriser's commitment to quality products, helpful staff, and essential services like professional grooming and convenient self-wash stations. Its accessible location, combined with robust online ordering options and community-focused events, makes it an invaluable resource. For Illinois locals seeking to provide their pets with the very best in natural nutrition and comprehensive care, Kriser's Natural Pet in Park Ridge remains a highly recommended choice, dedicated to fostering happy, healthy, and long-lived companions.

Kriser's Natural Pet Photos

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Kriser's Natural Pet Location

Kriser's Natural Pet

164 N Northwest Hwy Suite 164, Park Ridge, IL 60068, USA

Kriser's Natural Pet Reviews

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