Pet Supplies Plus White Lake - Highland

For pet parents across Michigan, finding a reliable and comprehensive pet store is essential for keeping our beloved companions happy and healthy. In White Lake, MI, Pet Supplies Plus White Lake - Highland stands out as a true local favorite, consistently praised for its vast product selection, convenient services, and, most notably, its outstanding customer service. This isn't just another chain store; it's a community hub where staff genuinely care about your pets and go above and beyond to ensure a positive experience for every customer. From routine grooming to finding that perfect new toy or specialty food, this location has proven itself as a go-to destination for all things pet-related in the area.

Pet Supplies Plus White Lake - Highland is conveniently located at 6845 Highland Rd, White Lake, MI 48383, USA. This prime spot positions the store ideally for residents of White Lake, Highland, Milford, and other surrounding communities in Oakland County. Situated on Highland Road, a main thoroughfare, the store is easily accessible by car, and its location within the Copperfield plaza, sharing space with local eateries, means ample parking is generally available. The ease of access makes it a practical choice for both quick pickups and more extensive shopping trips. The store's operating hours are also designed for convenience, typically open until 9 PM on weekdays and until 6 PM on Sundays, allowing busy pet owners to visit at their leisure.

Pet Supplies Plus White Lake - Highland offers a diverse range of products and services, making it a comprehensive resource for pet owners.

• Extensive Product Variety: The store boasts a wide selection of products to cater to various pet types, including dogs, cats, birds, fish, reptiles, and small mammals like rabbits and guinea pigs. This includes a vast array of food brands (including grain-free options), treats, toys, bedding, and accessories to meet diverse needs and preferences.

• Professional Grooming Services: They offer professional grooming for both dogs and cats. Services include full-service grooming sessions, specific treatments like shedding packages, nail trims, ear cleaning, and even pawdicures. The staff is noted for their gentle and caring approach, making the grooming experience positive for pets.

• Self-Serve Dog Wash: For pet owners who prefer to wash their dogs themselves but want to avoid the mess at home, the self-serve dog wash is a popular option. It provides elevated tubs, shampoo, towels, and dryers, making bath time convenient and efficient.

• Live Animal Sales (Availability Varies): The store typically has live animals available, including freshwater fish (like Bettas, Danios, and Glofish), birds, reptiles, and small mammals. Availability of specific species can vary, providing opportunities for new pet adoptions or additions to existing families.

• In-Store Events: Pet Supplies Plus often hosts engaging in-store events, such as "Kitty City" experiences (a dedicated space for feline products and often adoptable cats) and fun community gatherings like ice cream socials for pets and families.

• Online Order Options (Delivery & Curbside Pickup): For added convenience, customers can order online for local delivery (often free for orders over $35+) within the same day or for quick and free curbside pickup. This caters to busy schedules and reduces in-store time.

• Auto-Ship Program: Pet parents can opt for an autoship service for regular supply deliveries, often with discounts, ensuring they never run out of essential items.

• Rewards Program: The store offers a rewards program that allows customers to earn points on purchases, redeemable for savings on future visits, adding value for loyal shoppers.

Several features and highlights consistently set Pet Supplies Plus White Lake - Highland apart and contribute to its high customer satisfaction.

• Exceptional and Consistent Customer Service: The overwhelming highlight is the friendly, helpful, and accommodating nature of the entire staff, from the moment you walk in. Employees are praised for greeting customers warmly, assisting with product searches, and demonstrating genuine care for both pets and their owners. This stands in stark contrast to experiences at some other locations or chains.

• Dedicated and Problem-Solving Management: The store's management, specifically mentioned by name (Darrien), exemplifies outstanding problem-solving skills and a commitment to customer satisfaction. Their willingness to resolve issues, even those stemming from other store locations, showcases a dedication to positive customer relationships that builds immense loyalty.

• Cleanliness and Organization: Customers consistently describe the store as "clean, well stocked, and organized," which makes for a pleasant and efficient shopping experience, allowing pet owners to easily find what they need.

• Quality Grooming Services with Caring Staff: Reviews highlight positive grooming experiences, with pets happy after their baths and nail clippings. The groomers are noted for being gentle and professional, which is crucial for pets that might be anxious about grooming.

• "Kitty City" Feature: The presence of "Kitty City" is seen as a unique and "awesome" feature, indicating a dedicated and specialized area for feline products and potentially showcasing adoptable cats, enhancing the experience for cat lovers.

• Locally Owned and Operated with Franchisee Dedication: This specific location was opened by long-time franchisees and friends, Addy Shattuck and Uda Shallop, in April 2006. This local ownership often translates to a greater personal investment in customer satisfaction and community engagement.

For all your pet's needs, or to connect with their friendly team, you can reach Pet Supplies Plus White Lake - Highland at:

Address: 6845 Highland Rd, White Lake, MI 48383, USA

Phone: (248) 889-4131

For pet owners in White Lake and across the greater Michigan area, Pet Supplies Plus White Lake - Highland is an incredibly suitable and highly recommended destination. Its convenient location on a main road, coupled with extensive operating hours and diverse service offerings like professional grooming and self-serve washes, makes it a practical choice for all pet care needs. However, what truly elevates this store above others, as consistently highlighted by local residents, is the exceptional dedication of its staff and management. Their unwavering friendliness, helpfulness, and willingness to go the extra mile—even for issues originating elsewhere—foster a deep sense of trust and community. When you shop here, you're not just purchasing products; you're becoming part of a pet-loving family that genuinely cares. For Michigan locals seeking a pet store where both they and their pets feel valued and well-cared for, Pet Supplies Plus White Lake - Highland is an indispensable resource.

Pet Supplies Plus White Lake - Highland

6845 Highland Rd, White Lake, MI 48383, USA