Banfield Pet Hospital Introduce
For pet owners in Chesapeake, Virginia, finding a veterinary care provider that is both reliable and comprehensive is a top priority. Banfield Pet Hospital, a well-known name in the pet care industry, serves the local community by offering a broad range of services designed to support your pet's health at every stage of their life. This article is crafted to help you understand the full scope of care provided at their location on Greenbrier Parkway, giving you the information you need to make an informed decision for your furry family member.
Banfield Pet Hospital operates as a full-service animal hospital and veterinarian's office, with a strong focus on preventive care. Their model is built around promoting long-term health through routine check-ups, vaccinations, and early diagnosis of potential issues. They are particularly known for their Optimum Wellness Plans®, which are designed to make routine care more accessible and affordable by bundling essential services into a monthly payment plan. This approach helps pet owners stay proactive about their pet’s health, ensuring they receive the necessary care without the stress of unexpected large bills for routine services.
The hospital is staffed by a team of veterinary professionals who are committed to providing attentive and compassionate care. They handle a wide range of services, from simple wellness exams to more complex surgical procedures. This versatility means that for many pet owners, Banfield can serve as a single, trusted source for all their pet's health needs, from a new puppy’s first visit to end-of-life care for a senior cat.
In addition to their medical services, Banfield also offers valuable resources and advice on a variety of topics, including nutrition, behavior, and parasite control. Their goal is to not only treat pets but also to educate and empower pet owners, fostering a collaborative partnership that leads to better health outcomes for the animals they serve. The hospital's affiliation with a large, nationwide network also provides access to a wealth of knowledge and standardized care protocols.
The Banfield Pet Hospital in Chesapeake is conveniently located at 1236 Greenbrier Pkwy, Chesapeake, VA 23320, USA. Its location is a significant advantage for residents of Chesapeake and the surrounding areas, as it is situated in a central and easily accessible part of the city. The hospital is often located within or adjacent to a PetSmart store, which adds a layer of convenience for pet owners who can combine their veterinary visit with their regular pet supply shopping.
Accessibility is a key priority for the hospital. The facility offers a wheelchair-accessible parking lot, ensuring that all clients, regardless of mobility challenges, can easily and safely access the building. While the hospital recommends making an appointment to ensure a smooth and timely visit, they also offer drop-off services for certain procedures, providing flexibility for busy schedules. This appointment-based model is designed to manage client flow and minimize wait times.
The hospital also prides itself on being an LGBTQ+ friendly space, fostering a welcoming and inclusive environment for all members of the community. This commitment to diversity and a positive client experience is a core part of their service philosophy. The location’s ease of access, combined with its welcoming atmosphere and structured planning, aims to make every visit as stress-free as possible for both pets and their owners.
Primary and Preventive Care: The hospital provides comprehensive exams, routine vaccinations, and preventive health services to keep pets healthy. They focus on proactive care through services like fecal exams, parasite control, and wellness plans.
Diagnostics and Imaging: To accurately diagnose pet illnesses and injuries, they offer in-house laboratory services, blood tests, digital radiography, and ultrasonography. These tools allow for quick and precise medical assessments.
General Surgery: The team is equipped to perform general surgical procedures, including spaying and neutering, as well as providing general anesthetic care and surgical care to ensure your pet’s safety and comfort.
Dental Care: Oral health is a key component of overall pet wellness. Banfield offers general dentistry, dental cleanings, and other oral health services to maintain your pet’s teeth and gums.
Behavioral and Nutritional Advice: They provide professional advice on pet behavior and nutrition, helping you manage your pet’s diet and address behavioral issues. They also offer medical grooming for specific coat and skin conditions.
Urgent Care and Emergency Services: While not a 24/7 emergency hospital, Banfield provides urgent care for immediate, non-life-threatening issues, and can offer veterinary emergency guidance to help you find the appropriate level of care.
Specialty Services: Services include microchipping, health certificates for travel, and end-of-life care, offering support for a variety of a pet’s needs throughout their life.
Optimum Wellness Plans®: This is a major highlight of Banfield. The plans bundle essential preventive care services into an affordable, predictable monthly payment, which helps pet owners budget for their pet’s health and encourages regular, proactive care.
In-House Diagnostics and Pharmacy: The availability of an in-house laboratory and pharmacy streamlines the diagnostic and treatment process. This means faster results and immediate access to necessary medications, reducing waiting times and allowing for quicker treatment.
Online Resources and MyBanfield: Banfield offers an online pharmacy and a "MyBanfield" portal where clients can access their pet's health records, schedule appointments, and connect with an online vet for advice. This digital integration adds convenience and accessibility to pet care management.
LGBTQ+ Friendly Environment: The hospital’s commitment to being an LGBTQ+ friendly space makes it a welcoming and inclusive environment for a diverse range of clients and their pets. This focus on a positive customer experience is a key feature.
Wide Range of Services: The hospital provides a comprehensive menu of services, from routine check-ups to surgical procedures. This breadth of care means you can likely handle most of your pet’s health needs in one place, fostering continuity of care.
To schedule an appointment or for more information about services, you can contact Banfield Pet Hospital at the following:
Address: 1236 Greenbrier Pkwy, Chesapeake, VA 23320, USA
Phone: (757) 436-7420
For pet owners in Virginia, Banfield Pet Hospital is an appealing choice for a number of reasons. Its most significant value lies in its structured approach to preventive care, particularly through the Optimum Wellness Plans®. This model is ideal for those who want to be proactive about their pet’s health and prefer the predictability of a monthly payment for routine services. The comprehensive nature of their services, which range from vaccinations and dental care to general surgery and diagnostics, means you can rely on one provider for a wide variety of needs.
The convenience of its location within a PetSmart store, coupled with the user-friendly online tools and the professional, welcoming atmosphere, contributes to a streamlined and positive experience. While individual experiences with staff can vary, the hospital's stated commitment to communication, professionalism, and creating a safe space for all clients, including being LGBTQ+ friendly, demonstrates a clear focus on the customer experience. For those seeking a long-term partner in their pet’s health journey, one that emphasizes prevention and offers a broad range of services in a convenient and accessible location, Banfield Pet Hospital is a strong and worthy choice in the Chesapeake area.
Banfield Pet Hospital Services
Veterinarian
- Animal Hospital
- Behavior advice
- Blood Tests
- Canine Dna Test
- Cat Dog Services
- Coat Care
- Coat and skin care treatment
- Comprehensive Exams
- Comprehensive exams
- Dental Cleanings
- Diagnostic Testing
- Diagnostics Surgery
- Digital Radiography
- Digital radiography
- Dog Packages
- Drop Off Services
- Ear Care
- End Of Life Care
- End of life care
- Fecal Exams
- Feline Leukemia
- Gastrointestinal Illness
- Gastrointestinal illness diagnosis and treatment
- General Dentistry
- General Surgery
- General dentistry
- General surgery
- H3n8 Influenza
- Health Certificates
- Illness Diagnosis
- In-House Laboratory
- In-House Pharmacy
- Kitten Packages
- Medical Grooming
- Medical Therapy
- Medical grooming
- Microchipping
- Mobile Appointment
- Nutrition Advice
- Nutrition advice
- Online Pharmacy
- Online Vet
- Oral Health
- Parasite Control
- Parasite Protection
- Parasite control
- Pet Health Advice
- Pet Healthcare
- Pet Illness
- Pet Medical
- Pet Prescription
- Petcare Packages
- Pets Checked
- Physical Examination
- Physical Exams
- Preventive Health Services
- Preventive Veterinary Care
- Primary Care
- Puppy Plans
- Routine Bloodwork
- Routine Vaccinations
- Snap Tests
- Spaying And Neutering
- Spays and neuters
- Surgical Care
- Tooth Cleaning
- Ultrasonography
- Urgent Care
- Vaccinations
- Vaccinations For Pets
- Vet Advice
- Vet Tech
- Veterinary Advice
- Veterinary Consultation
- Veterinary Emergency
- Veterinary Healthcare Services
Banfield Pet Hospital Details
Accessibility
- Wheelchair accessible parking lot
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
1236 Greenbrier Pkwy, Chesapeake, VA 23320, USA
Banfield Pet Hospital Reviews
babycallplanmoneycompassionatereceptionistnamenursesfront deskneutered
★ 5★ 4★ 3★ 2★ 1The staff at this location is extremely unprofessional! I had a scheduled appointment for my fur baby, that was a drop off appointment. I was scheduled to drop off my baby at 7:15 am and his appointment required sedation. I was sent an email that said he could not have food or water 4 hours prior to his appointment drop off time. I work Monday through Friday second shift so when I inquired about pick up time I was given a 3:00-4:00 window. When I inquired about his procedure time I was met with resistance. I explained I am asking because I would need to coordinate his pick up. I was told that they perform all procedures on the most aggressive animals first and because my fur baby was not aggressive he would be last. This meant he would be the 5th in line. When I ask why he needed to be dropped off so early if his procedure would late morning early afternoon I was again met with resistance and attitude. I was told that labs would need to be done before his procedure which was just a teeth cleaning procedure. Clearly in house labs do not take 4-5 hours. When I told the vet tech I needed a more precise pick up time or I would have to cancel and just find somewhere else to do the cleaning. She responded by saying you are more than welcome to leave and find somewhere else to go. I responded by saying wait you sound upset this is not meant to be directed at you with ill intent. While yell at me she said mama you will not talk to me like that and I will not tolerate you talking to me this way. I asked what are you talking about, she hung up on me! I have been going to this location for almost 3 years and I have never been insulted the way I was today. I was treated like I was being verbally aggressive. I wish I could attach the voice recording of this call. I have now cancelled my plan with them and will never go back. That type of attitude towards me raised red flags and I would be a nervous wreck if I dropped my baby off unsupervised. Stay far away from Banfield altogether unless you enjoy being racially profiled and disrespected!
July 25 · Dawnisha Parnell🌟 Five-Star Review for Banfield Pet Hospital – 1236 Greenbrier ParkwayWhat started as a stressful morning turned into a powerful moment of calm, care, and clarity—thanks to the exceptional professionalism and kindness of the Banfield team.When I arrived with my two friendly pups, they naturally got excited seeing another dog in the waiting area. Unfortunately, the other client responded with visible hostility. She did not clearly communicate that her dog was aggressive or dealing with trauma, and instead of calmly asking for space, her tone created tension for me and another family nearby. Had she simply said, "My dog is fearful or reactive, please give us space," the entire moment could have been diffused. As a responsible pet owner, I personally would have muzzled my dog in a public setting to protect others if there was any risk.As a retired disabled veteran, this unexpected confrontation triggered my fight-or-flight response. Recognizing that, I requested to speak with the manager—and that’s when I met Chris.Let me say this clearly: Chris is a true peacemaker.He gave me his full attention, spoke with patience and empathy, and truly listened. Chris explained that although I had been told our drop-off was between 0730–0800, my partner had received a follow-up call from the clinic that moved our time to 0715–0730 to avoid overlap with a reactive pet. Unfortunately, that update was never relayed to me—completely unintentional, yet understandably frustrating.Chris didn’t pass the blame. He remained calm, clear, and incredibly professional. He reassured me that he would speak with his team, conduct additional training, and make sure future communications are crystal clear. He turned a moment of tension into a conversation grounded in understanding, not blame.And let me take a moment to shower Ms. Beverly and Alyssa with appreciation as well! Their bedside manner is incredible—warm, compassionate, and filled with the kind of energy that helps both pets and people feel safe and welcome. They are truly the heartbeat of that clinic (and the treats help too! 😅🐾).To Chris—thank you for showing up with grace, professionalism, and peace. You reminded me that leadership is not just about policies—it’s about people.To the team at Banfield Greenbrier: you are appreciated, respected, and valued. Thank you for holding space when emotions ran high and for turning the day around with kindness and understanding.With all sincerity,A proud, thankful client and Navy vet 🐶💛
July 02 · Deidra Nicole WrightMy Banfield team does an amazing job with my dogs. They are healthy & happy. Thanks for all you do.
April 30 · Amy FaisonI don't know where to begin because I had a problem when I had them taking care my cat but this is topping on the cake for me. My grandma has brought her dogs for 11 years to them. They have 2 times turned her away with excuses. You can take few minutes out of your time to see them especially when you are taking money out of her account! You don't even deserve any stars whatsoever. I don't recommend this place and it's poor place when they don't help
July 06 · Crystal Lewis-MasseyRocco was scheduled for examination today at the Bainfield (Greenbier) location. The assistant, Emmalee, displayed a strong dislike for Rocco, stemming from a previous visit where he was being restrained and allegedly bit an employee. I perceived her dislike and attitude upon Rocco's presence. Upon entering the exam room, she remained silent, exhibiting an unprofessional and curt demeanor.As a veterinary employee, I'm confident that the job description includes the possibility of pets biting and scratching during visits.I would not feel comfortable leaving Rocco in their care without parental supervision. I do not recommend this location for your pets.
August 13 · Curvaceous Boutique
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