Banfield Pet Hospital, Lake Oswego: Understanding Your Veterinary Choices in Oregon

Banfield Pet Hospital Introduce

Introduction / Overview

For pet parents throughout Oregon, selecting a veterinary care provider is a significant decision that impacts the health and happiness of their beloved animal companions. Banfield Pet Hospital, a widely recognized name in veterinary care, has a location in Lake Oswego, offering a range of services from preventative care to diagnostics and treatment. As a large national chain, Banfield Pet Hospitals typically operate on a model that emphasizes wellness plans, aiming to provide consistent preventative care through annual memberships. Their general approach is to make veterinary services accessible to a broad demographic of pet owners. While their presence across the country suggests a standardized approach to veterinary medicine, individual clinic experiences can vary. This particular location in Lake Oswego aims to serve the local community with routine check-ups, vaccinations, and addressing common pet health issues. It is part of a larger network that emphasizes accessibility and a comprehensive set of basic veterinary services, appealing to pet owners who might value predictable costs through wellness plans. Understanding the scope of services and the general operational model is crucial for Oregonians considering Banfield for their pet's ongoing health needs.

Location and Accessibility

Banfield Pet Hospital in Lake Oswego is situated at 141 N State St Ste 5100, Lake Oswego, OR 97034, USA. This location places the hospital within a commercial complex, likely providing a familiar landmark for residents of Lake Oswego and surrounding areas. N State Street is a key thoroughfare in Lake Oswego, contributing to the hospital's accessibility for clients driving from various parts of the city and nearby communities such as West Linn, Tualatin, and Southwest Portland. Being in a retail or commercial center typically means readily available parking, which is a practical convenience for pet owners transporting their animals, especially those who might be unwell or anxious. For individuals relying on public transportation, Lake Oswego is serviced by TriMet bus routes, which could provide access to areas near N State Street, offering an alternative to driving. The specific suite number (Ste 5100) indicates it's part of a larger building, so visitors may need to look for clear signage upon arrival. This accessible location aims to serve a broad segment of the local pet-owning population, making it a convenient option for routine and some urgent veterinary needs.

Services Offered

Comprehensive Wellness Exams: Routine physical check-ups designed to assess overall health, monitor growth, and detect early signs of potential health issues.
Preventative Care: Includes vaccinations (e.g., rabies, distemper, parvovirus), parasite control (fleas, ticks, heartworm, intestinal parasites), and discussions on nutrition and exercise.
Microchipping: Offering permanent identification to significantly increase the chances of reuniting lost pets with their owners.
Spay and Neuter Services: Routine surgical procedures to help control pet overpopulation and contribute to pets' long-term health.
Dental Care: Basic dental services, including cleanings, to address oral health issues and prevent periodontal disease.
Diagnostic Services: In-house laboratory tests (e.g., blood work, urinalysis) and potentially access to external labs for more complex diagnostics. X-rays may also be available.
Pain Management: Basic approaches to managing acute and chronic pain in pets.
Behavioral Counseling: Initial discussions and advice for common pet behavioral challenges.
Nutritional Counseling: Guidance on appropriate diets for various life stages and specific health needs.
Puppy and Kitten Plans: Specialized wellness plans for young animals, covering initial vaccinations, deworming, and early health assessments.
OptiGen Genetic Testing (potentially): As part of a larger Banfield network, they may offer advanced genetic testing for breed-specific conditions.

Features / Highlights

National Brand Presence: As part of the Banfield Pet Hospital chain, this location benefits from a standardized approach to veterinary care, potentially offering consistent protocols and resources.
Emphasis on Wellness Plans: Banfield is well-known for its Optimum Wellness Plans (OWP), which are subscription-based plans designed to cover preventative care costs, potentially making routine care more financially predictable for some pet owners.
Accessibility for Routine Care: The clinic aims to provide a convenient option for regular check-ups, vaccinations, and common health concerns for pets in the Lake Oswego area.
Staff Experience Variability: While some staff members are highlighted as compassionate and kind in a particular instance (from an external VCA review, not directly from Banfield Lake Oswego), other detailed reviews for this specific location indicate significant inconsistencies in professionalism and patient handling, as seen in the negative feedback.
Potential for Inconsistent Service Quality: Customer feedback points to varied experiences, including issues with communication (e.g., "too soon" for an appointment, not being asked for vaccination records initially), adherence to hygiene protocols (room not sanitized between visits), and pet handling (pet drenched in isopropyl alcohol, inability to return to carrier, deaf dog off-leash).
Challenges with Complex Cases/Anxious Pets: Reviews suggest difficulties in handling highly anxious pets, and a lack of willingness to accommodate owners being present during examinations, which can exacerbate pet anxiety and hinder proper diagnosis. This is critical given one cat was "hard for staff to handle because I wasn't w her."
Communication and Follow-up Issues: One review explicitly mentions difficulties reaching the clinic by phone during stated business hours for medication questions and a lack of clarity regarding initial information gathering.
Cost Considerations: While wellness plans might be alluring for predictable costs, the overall value and necessity of services rendered have been questioned by customers who felt "ripped off" for services not fully received or for high bills without clear resolution.
Specific Doctor Mentions: Dr. Beckman was noted for initial enthusiasm, while Dr. Johnson-Wisdom's approach was perceived as unhelpful and unprofessional by a frustrated client.

Contact Information

Address: 141 N State St Ste 5100, Lake Oswego, OR 97034, USA

Phone: (503) 635-1240

Mobile Phone: +1 503-635-1240

Conclusion: Why this place is suitable for locals

For pet owners in Lake Oswego and the wider Oregon region, Banfield Pet Hospital presents itself as an option for veterinary care, particularly for those who prioritize a structured wellness plan approach for routine preventative services. Its presence as a national chain might appeal to some for its standardized offerings and perceived accessibility for basic care like vaccinations and general check-ups. However, based on recent customer reviews, Oregonians considering Banfield Pet Hospital in Lake Oswego should be aware of significant inconsistencies in service quality, professionalism, and communication that have been reported. Concerns include alleged lapses in hygiene protocols between appointments, questionable pet handling practices (such as drenching a cat in alcohol or taking a deaf dog off-leash despite warnings), and difficulties in communication and obtaining necessary information or follow-up. Instances where pet owners felt "ripped off" for incomplete services or faced unaccommodating responses for anxious pets highlight potential areas of concern for those seeking comprehensive and empathetic care. While the allure of predictable pricing through wellness plans might seem attractive, the detailed negative experiences shared by local pet parents suggest that the overall value and comfort level for both pet and owner can be severely compromised. For Oregonians who value consistent, thorough, and highly compassionate care, especially for pets with specific needs or anxieties, exploring alternatives that consistently demonstrate these qualities may be a more suitable path, as the experiences at this particular Banfield location appear to be quite varied.

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Banfield Pet Hospital

Oregon Clackamas County Lake Oswego Foothills North State Street

141 N State St Ste 5100, Lake Oswego, OR 97034, USA

Banfield Pet Hospital Reviews

Not a chance I will ever use Banfield again, and I will certainly never recommend it to anyone else.I took my cat in on 4/18/25 for bladder issues. The clinic was very busy and it took them well over an hour to assess and diagnose her. When the doctor (Dr. Beckman) finally got back to me with results, I was relieved by his enthusiasm for how quickly my cat should be able to heal from her diagnosis of a bladder stone. He highly recommended that I schedule an appointment as soon as she finish her course of antibiotics, which is exactly what I did.I came in today (4/28/25) for our appointment and sat in the lobby. I noticed a person come out of an exam room with his kitten and immediately after was called into the same room- the room was not sanitized, nor was the blanket the kitten was on removed from the table, which was perplexing as I know it's protocol in other veterinary clinics to clean the room between each visit as to not spread any potential sickness/disease.The tech told me right off the bat that the doctor (Dr. Johnson-Wisdom) said it was "too soon" to have an appointment for my cat and I was asked if I wanted to keep my appointment for today or reschedule. I had already given my cat anxiety medication and made her endure a car ride- and the previous doctor had recommended this date- so I stuck with the appointment despite many alarm bells now ringing in my head.The tech took my cat into the back and she was gone for about 15 minutes. When she brought her back into the room I was sitting in, my cat was not in the carrier I had brought her in. The tech handed me her and I had to ask, "Where is her carrier?" She was giggling and said, "Oh, we couldn't get her back in," and proceeded to tell me that my cat has a wet tummy because of the isopropyl alcohol they had used for examination. My cat was DRENCHED in isopropyl alcohol and the smell coming off of her was absolutely pungent- this did NOT happen at her previous appointment when they had to do the same exact type of examination on her. The tech brought in my carrier, I easily put my cat back in it, and my sweater sleeve was damp because she was so soaked. I did not find it silly, quirky, or cute that she in such a state- I mean, wtf?Dr. Wisdom-Johnson then came into the room and told me that they couldn't extract a urine sample from my cat but I could purchase a urine kit for my home use (I had already bought a urine kit from a previous vet- the entire reason I'm bringing my cat into a clinic in the first place is because she would not go for non-absorbing litter despite my incredible efforts and I had to escalate it to the next step of a cystocentesis). She also said I could leave my highly anxious cat "for a few hours" so they could try again. I declined both because I found this entire ordeal to be incredibly off-putting, unprofessional, and stressful- I genuinely did not feel comfortable leaving my cat at this place.Dr. Wisdom-Johnson then asked who she could contact for previous vaccination records (shouldn't this have been asked the first time I came in?) and gave me a sheet about dental products that could help with gingivitis.The only positive thing I would say about my appointment today is that they didn't forget to clip my cat's claws like the last time I brought her in and requested it.The prices of this hospital might be alluring but I highly recommend going elsewhere. Such a waste of time, money, and effort.Edited to add: after my first appointment I had a question about my cat's medication that she needed to start that same night. When I called the clinic around 4:30PM, I received an automated message that the clinic was closed. I tried calling multiple times and kept receiving this same automated message- note that the clinic hours are listed as being open until 6PM.
Apr 28, 2025 · Emily
we took our deaf dog here to treat her itchy skin. we told every staff member we spoke w that she is 100% deaf and that she needs to stay in a cone bc she will itch herself to the point where she has no fur and is bleeding. we would’ve brought our own but they said they will provide one. however, as soon as we left the triage room, they took her off the leash. Not only was she not spayed at the time so like why would you do that on the first place but she’s DEAF. these people don’t know how to talk to her or get her attention. makes us wonder how long she was running around getting into god knows what before they were able to get her back on the leash.they also did NOT put a cone on her once they got her kenneled and she came back to us w her whole side completely RAW. and we had literally just gotten her to the point where she has fur again after the previous times. it seems to me like they did not take our requests seriously but those request are EXTREMELY important considering our dog is 100% deaf and will hurt herself.regardless i still got stuck w an almost 1,000 dollar bill and for what?? i will NEVER go back here nor recommend this place to anyone. go to Beavercreek Animal Hospital instead, where they give a shit!
May 23, 2025 · Cheyenne Russell
Brought my dog in for her annual checkup. We had noticed something’s that we wanted the attending doctor to review during her exam. We dropped her off at 8AM with an estimated time of 4-6 hours. We checked in around 1PM and she had not been seen yet. We checked in at 3 and we were told she was next. Finally at 5 we hear from the doctor and she tells us our dog has delayed reflexes, and notes hair loss. She casually throws in possible diagnosis within conversation such as “disk disease”, “brain tumors” and “spinal issues”. When we get to the office we ask to speak with the doctor further and the receptionists seemed confused why we would want to chat further. Then the doctor meets us in the lobby alongside other patients and rattles off everything from she could be tired to cancer. She recommends following up with an xray or MRI but mentions it’s not urgent. She leaves us and we wait in the lobby for thirty more minutes because the receptionist decided to start mopping the floor and didn’t realize we were there to pick up our dog even though we spoke with them first. We followed up with another doctor and turns out none of these alleged diagnosis were the case, and without any expensive imaging we were able to find out what was wrong and am happy to say our dog is doing great. Banfield as an institution I wouldn’t recommend, this location in particular is a perfect example of the unprofessional care and lack of attention your pet will receive.
Mar 13, 2025 · Tony Valentine
I'm sorry you guys but with the extreme long list I was given about honeybear at Bridgetown Emergency vet, I am so extremely disappointed and heartbroken. I brought her in so many times with concerns and she was just given vague or potential "diagnosis" besides the end stage of diabetes. So much could've been prevented but instead it got to the point of no return and she passed away yesterday morning. I will no longer bring any animal here
Mar 16, 2025 · Alexis Smead-Russell
Great experience with my Dog's dental service by Dr. Beckman, Amanda, and Adna. Good communication and listened to my concerns about anesthesia. Because they listened my dog was back to himself sooner after his treatment. Thank you!
Dec 08, 2024 · Megan B