Banfield Pet Hospital

Banfield Pet Hospital Introduce

For pet owners in McKinney and the surrounding areas of North Texas, finding a trusted partner for your animal’s health is a top priority. Banfield Pet Hospital is more than just a veterinary clinic; it is a comprehensive animal hospital and a full-service veterinary pharmacy dedicated to the well-being of your beloved pets. We believe in a proactive approach to pet care, focusing on preventive measures that help your dog or cat live a long, healthy, and happy life. Our team of skilled veterinarians and passionate staff is committed to providing a caring and professional environment for every visit, whether it's for a routine check-up, a necessary vaccination, or a more complex medical procedure. We understand that your pets are part of your family, and we are dedicated to treating them with the kindness, respect, and high-quality medical care they deserve.

The core of our philosophy is built on education and communication. We empower pet owners with the knowledge and tools they need to make the best decisions for their animal's health. We take the time to discuss your pet’s individual needs, answer your questions, and develop a personalized health plan. Our commitment to clear communication is a fundamental part of our service, ensuring you are always informed and comfortable with your pet’s care. Our goal is to be a reliable and consistent resource for the community, providing a full spectrum of veterinary services and a convenient in-house pharmacy to meet all your pet's healthcare needs.

Located conveniently at 7001 S Custer Rd Ste 800, Banfield Pet Hospital is an easily accessible resource for the residents of McKinney, Texas. Our location is designed to make your visit as smooth and stress-free as possible. The facility offers a wheelchair-accessible car park and a wheelchair-accessible toilet, ensuring that all members of our community can visit with ease. As a busy and popular clinic, we operate on an appointment-based system to minimize wait times and ensure each pet receives dedicated attention. We highly recommend booking your appointment in advance to ensure our team is ready to provide you with prompt and efficient service. Our location’s accessibility and careful planning are part of our commitment to providing a superior experience for every client and their pet.

Banfield Pet Hospital is a full-service veterinary hospital and veterinary pharmacy, offering a wide range of medical services to meet the diverse needs of your pet throughout every stage of their life. From preventive wellness to complex treatments, our services are designed to provide comprehensive care under one roof.

Services Offered:

Vaccinations: We provide all essential vaccinations to protect your pet from common and serious diseases.
Spaying and Neutering: These routine surgical procedures are performed to control pet overpopulation and improve your pet’s overall health.
General Surgery: Our hospital is equipped for a variety of general surgical procedures.
General Dentistry: We offer professional dental cleaning and care to maintain your pet's oral health, a critical part of their overall well-being.
Microchipping: We provide microchipping services to ensure that your pet can be safely identified and returned to you if they ever get lost.
Digital Radiography (X-Rays): Our advanced imaging technology allows for quick and accurate diagnosis of internal issues.
In-House Laboratory Diagnostics: We can perform a variety of lab tests on-site, leading to faster results and quicker treatment plans.
Gastrointestinal Illness Diagnosis and Treatment: We are equipped to diagnose and treat a range of digestive issues.
Coat and Skin Care Treatment: We offer specialized care for dermatological conditions to keep your pet's skin and coat healthy.
Orthopedic Evaluation and Treatment: Our team can evaluate and treat conditions related to your pet's bones and joints.
Deworming and Parasite Control: We provide comprehensive solutions for preventing and treating internal and external parasites.
Nutrition Advice: Our team offers expert advice on pet nutrition to support a healthy lifestyle.

What truly sets Banfield Pet Hospital apart is the unique combination of features and highlights that enhance the quality of care and convenience for both pets and their owners. Our approach is designed to be proactive and supportive, making pet care a seamless part of your life.

Features / Highlights:

Comprehensive Care Model: We are a one-stop-shop for your pet's needs, combining a full-service animal hospital and a veterinary pharmacy, which means you don't have to make multiple trips to different locations.
Optimum Wellness Plans®: Banfield offers unique wellness plans that provide a yearly package of preventive care services for a monthly fee. This helps make routine care predictable and affordable.
Compassionate and Caring Staff: As noted by our clients, our team is known for being kind, super nice, and loving towards the pets they treat, which creates a special and comfortable experience.
Accessible Facilities: The hospital is fully accessible with a wheelchair-accessible car park and restroom, demonstrating our commitment to serving all members of the community.
LGBTQ+ Friendly: Our clinic prides itself on being a welcoming and inclusive environment for everyone.
Advanced Diagnostics: With in-house lab diagnostics and digital radiography, we can get a clearer picture of your pet's health quickly, leading to more targeted and effective treatment.

Contact Information:

Address: 7001 S Custer Rd Ste 800, McKinney, TX 75070, USA

Phone: (214) 383-0018

When you're looking for veterinary care in McKinney, what is worth choosing is a partner who is dedicated to your pet's long-term health and your peace of mind. Banfield Pet Hospital is an excellent choice for several key reasons. First and foremost, the combination of a full-service animal hospital and an on-site veterinary pharmacy is a major convenience. This integrated approach allows for seamless transitions from diagnosis to treatment, and from prescription to pickup, all in one place. You can leave your appointment with your pet's medication in hand, saving you time and stress.

Furthermore, Banfield's focus on **preventive care** through its **Optimum Wellness Plans** is a significant value proposition. These plans help you stay on top of vaccinations, routine exams, and parasite control, which are all crucial for preventing major health issues down the line. By making these services more affordable and predictable with a monthly payment, Banfield helps you provide the best care for your pet without facing unexpected, large expenses. While some client reviews mention issues with communication, the consistent praise for the staff's kindness and care toward the animals themselves speaks volumes. The genuine love the staff shows for their patients creates a positive and reassuring environment that makes a real difference. Ultimately, choosing Banfield Pet Hospital is a decision to partner with a caring, comprehensive, and forward-thinking veterinary team that is dedicated to the health and happiness of your beloved pet.

Banfield Pet Hospital Services

Veterinarian
Deworming
Banfield Pet Hospital® offers Deworming. Deworming is the administration of medication to eliminate internal parasites (such as roundworms, tapeworms, and hookworms) from an animal's body.
Gastrointestinal illness diagnosis and treatment
Gastrointestinal illness treatment at Banfield Pet Hospital® starts with identifying the underlying cause – which can range from dietary issues to infections – and then providing appropriate therapy such as diet changes, fluid therapy, or medication.
General dentistry
All Banfield Pet Hospital® locations offer basic dental care for pets. This may include professional cleanings, dental examinations, or oral surgeries to maintain oral health and prevent diseases.
General surgery
Surgery is a broad category in veterinary medicine. At Banfield Pet Hospital ®, surgeries may include routine spaying and neutering to common operations, performed to address health issues or injuries in animals.
Microchipping
At Banfield Pet Hospital®, we provide microchipping for pets. This process involves inserting a chip under the pet's skin, with a unique ID that can help reunite lost pets with their owners.
Parasite control
Parasite treatment at Banfield Pet Hospital® may involve administering medication to eradicate and prevent parasites, such as fleas, ticks, and worms, that infest or infect animals.
Spaying and neutering
At Banfield Pet Hospital®, spaying (for females) and neutering (for males) are surgical procedures performed under anesthesia. These procedures can help prevent unwanted breeding and may reduce the risk of certain cancers and behavioral issues in pets.
Vaccinations
Vaccinations are available at Banfield Pet Hospital®. Administering vaccines is a preventative health care measure that can help protect pets against various diseases, such as rabies, distemper, and parvovirus.
X-rays
Banfield Pet Hospital® is equipped with X-ray equipment. Veterinary X-rays are diagnostic tools used to view an animal's bones, organs, and internal structures, which can help when diagnosing injuries or illnesses.
Coat and skin care treatment
Comprehensive exams
Nutrition advice
Orthopedic evaluation and treatment
Digital radiography
In-house laboratory diagnostics

Banfield Pet Hospital Details

Accessibility
Wheelchair-accessible car park
Wheelchair-accessible toilet

Amenities
Toilet

Crowd
LGBTQ+ friendly

Planning
Appointment required
Appointments recommended

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Texas Collin County McKinney South Custer Road

7001 S Custer Rd Ste 800, McKinney, TX 75070, USA

Banfield Pet Hospital Reviews

An average rating of ★3.9 from 169 user reviews.

babiescallplansalesfurquestionscostdentalbiasaccountability

★ 5★ 4★ 3★ 2★ 1

I love bringing my Staffordshire terrier Baby to Banfield at McKinney Custer! The staff there is always super nice to us and they love Baby so much! Thank you for making our visits special and it’s one of baby’s favorite places. We appreciate all the staff for the kindness and hard work and great communication and making sure baby is happy and healthy!!
July 02 · Luba Pikiner (Lulu)
I had a fairly ok experience when I took my dog here in January however, I called today to get his rabies certificate due to them not actually sending it prior and the girl on the phone was incredibly snappy and irritated. If I’m a paying customer, and simply asking for something (that should have already been provided) the snarky attitude is not needed. This seems to be a trend based on the reviews and I feel the office manager needs to have a deep conversation about customer service. I will take my dogs elsewhere from now on based off this interaction.
May 05 · Deanna Elias
This Banfield is amazing!!! They were able to schedule me in same-day since they had a cancelation! The nurse and doctors were super nice and friendly and very patient with me. They were very helpful as they explained medications and care. They treated my cat really well and understood what she needed and gave me a precise care plan. They even have a coffee and tea machine in the lobby! Thank you for your help!!
April 14 · Holly P
Concern Regarding Unprofessional Conduct and Service Discrepancy at Banfield LocationDear Banfield Pet Hospital Management,I am writing to express my disappointment and concern following a recent experience at your location associated with PetSmart. While I understand that location mix-ups may occur, the handling of our situation by your staff was deeply disheartening and deserves your attention.We had scheduled a veterinary appointment and checked in online, believing the location to be the Banfield clinic located inside a nearby PetSmart, just a few blocks away from the correct site. Upon arriving and waiting for approximately 15 minutes, we were informed that we were at the wrong location. Though mistakes like these are understandable, what followed was a complete lack of empathy and flexibility from the staff when we arrived at the correct location.Despite clearly explaining the situation and showing our online check-in, the staff appeared dismissive and unaccommodating. What was most troubling was the demeanor of one young woman in particular, who smirked during our interaction—creating the impression that our concerns were being mocked rather than addressed.My partner, who is African American, also felt that the tone and lack of courtesy may have been influenced by implicit bias. Whether intentional or not, such behavior compromises the sense of safety and respect all clients deserve when entrusting the care of their pets to your facility.We are longtime customers and animal lovers who value professionalism, courtesy, and fair treatment. Unfortunately, this experience left us questioning Banfield’s commitment to those values. I hope this matter will be taken seriously and addressed with appropriate training and accountability measures.I would appreciate a follow-up regarding how this concern will be handled, and what steps are being taken to ensure all customers—regardless of race or circumstance—are treated with dignity and respect.
June 07 · A Jimenez
I am deeply disappointed with the level of care and professionalism at this location. While the staff is nice, their actions show a lack of genuine care for their patients.I initially chose this location because it seemed welcoming, and I appreciated that the staff was predominantly women, which made me feel comfortable. Unfortunately, I have come to feel that personal biases have influenced their judgment, overshadowing their professional responsibilities.My dog had a skin infection that went untreated for two months because two staff members—i won’t refer to them as doctors—dismissed my concerns. One even suggested it was a grooming issue rather than addressing it as a potential medical problem. Additionally, they misplaced a stool sample we submitted while investigating a possible parasite issue. Not only was this frustrating, but I also never received any follow-up or an apology for the delay or error—2/3 months later, I am still waiting for updates.Ultimately, I took my dog to another location under the same care plan, where they immediately prescribed antibiotics and medicated body wash to treat the infection. The contrast in care was undeniable.Once my dog is fully recovered, I plan to update this review with details about the new location. However, I can no longer trust or recommend this facility, as their lack of attention and accountability has been unacceptable.
January 16 · Everything Energy