Custer Road Animal Hospital

Introduction / Overview

For pet owners in Texas, particularly in the Frisco area, finding a veterinary clinic that combines professional expertise with genuine compassion is a top priority. Custer Road Animal Hospital is a true gem in the community, offering an exceptional standard of care that has earned them a loyal following. This is a place where your pet is not just a patient, but a cherished member of the family, and the staff treats them with the kindness and attention they deserve. The clinic is widely praised for its lead veterinarian, Dr. Fran, who is described by clients as "awesome" and a doctor who "truly loves dogs." Her ability to connect with animals on their level—literally getting down on the floor to be eye-level with a Frenchie—is a testament to her deep empathy and dedication. This personal touch extends to the entire staff, who are noted for being kind, attentive, and apologetic for even the shortest waits. The hospital’s philosophy is centered on providing high-quality, comprehensive veterinary medicine that is also transparent and fair in its pricing. From routine wellness exams and vaccinations to complex surgical procedures and pet urgent/emergency care, Custer Road Animal Hospital is equipped to handle a wide range of needs for dogs, cats, and even exotic pets. They prioritize building a trusting relationship with pet owners, offering clear communication and going the extra mile, as shown by a vet tech texting a client with information she had requested. This level of service fosters a sense of loyalty and peace of mind for clients, knowing that their beloved animals are in the best possible hands. The clinic's reputation is so strong that clients are referred by word-of-mouth and are willing to drive a couple of hours for their services, which speaks volumes about the quality and care they provide. Custer Road Animal Hospital is a rare find—a place where professionalism and heartfelt compassion go hand in hand, making it a premier destination for pet healthcare in Texas.

Location and Accessibility

Custer Road Animal Hospital is conveniently located at 8175 S Custer Rd suite 105 in Frisco, TX, making it easily accessible for residents of Frisco and the surrounding communities. The clinic is situated in a practical location with dedicated on-site parking and a free parking lot, which alleviates the common stress of finding a spot. This is especially helpful when transporting a pet, particularly during an emergency. The hospital has made a strong commitment to accessibility, offering a wheelchair-accessible car park, a wheelchair-accessible entrance, wheelchair-accessible seating, and a wheelchair-accessible toilet. These features ensure that the clinic is a welcoming and comfortable place for all visitors, regardless of their mobility needs. The location on a major road like Custer Rd means it is easy to find and navigate to, whether you are coming from within Frisco or from a neighboring city. The clinic's ability to "fit us in the same day," as noted in a review, speaks to its responsiveness and commitment to accommodating clients. This level of flexibility, combined with the convenient location and thoughtful accessibility features, makes Custer Road Animal Hospital a go-to choice for pet owners who need reliable and timely care. The welcoming atmosphere starts from the moment you arrive, with the physical space designed to be comforting for both pets and their owners. The private rooms and comfy leather benches, as described by a client, add to the personalized and stress-free experience. The clinic’s integration into the community is strong, as evidenced by the high volume of referrals and the willingness of clients to follow Dr. Fran wherever she goes. This trust is built on a foundation of a positive, accessible, and high-quality experience from the moment you arrive.

Services Offered

• Wellness and Preventative Care: Comprehensive services including Physical Examinations ($75), Wellness Exams, Dog Vaccinations - Full set & exam ($138), Cat Vaccinations ($127), and preventative services like Heartworm Testing ($28) and Flea and Tick Prevention.
• Surgical Procedures: A wide range of surgical services including spaying/neutering (Dog spay from $305, Dog neuter $236), ACL Repair ($1,400), Bladder Stone Surgery ($525), Pyometra surgery (from $450), and Tumor Removal.
• Dental Services: Professional Dental Cleanings (from $252) to ensure your pet’s oral health is maintained.
• Diagnostic Services: In-house diagnostic procedures, X-rays ($163), Combo snap testing ($56.58), and Wellness bloodwork (from $128) for accurate and timely diagnoses.
• Emergency and Urgent Care: Dedicated Pet Urgent/Emergency Care and Emergency Care services to provide a safety net for unexpected health issues.
• Specialized Treatments: Offers Cold Laser Therapy (from $30) and Internal Medicine services to address specific and complex health needs.
• Exotic Pet Care: Provides specialized care for exotic pets, with services like an Exotic Office Visit ($90) and Wing, beak, nail trims ($23).
• Additional Services: Microchipping ($50) for pet identification, Euthanasia (from $165) with a compassionate approach, and Vaccinations and Parasite Control.

Features / Highlights

• Highly Praised Veterinarian: Dr. Fran is consistently lauded by clients for her kindness, expertise, and genuine love for animals. Her hands-on, eye-level approach to examinations is a standout feature.
• Compassionate and Attentive Staff: The entire team, from the front desk to the vet techs, is described as kind, attentive, and professional, making every visit a positive experience.
• Affordable and Transparent Pricing: Clients are often "shocked" by how fair the prices are, as the clinic avoids the overcharging often found elsewhere. The costs for services are clearly listed, such as a first-time eye exam and treatment for only around $130.
• Exceptional Customer Service: The staff goes above and beyond, offering same-day appointments, apologizing for minimal waits, and even following up with personal texts.
• Commitment to Patient Care: Dr. Fran's willingness to provide a no-charge follow-up eye dye test is a clear example of the clinic's dedication to patient well-being over profit.
• State-of-the-Art and Comfortable Facility: The clinic provides a welcoming and private environment, with features like comfy leather benches, and a clean and professional setting for consultations and treatments.
• Versatility in Care: The hospital is equipped to treat a wide range of animals, from common dogs and cats to exotic pets, making it a comprehensive resource for the community.

Contact Information

To experience the highly-praised veterinary care at Custer Road Animal Hospital, you can contact their friendly team at their Frisco location. The address is 8175 S Custer Rd suite 105, Frisco, TX 75035, USA. For appointments or inquiries, you can reach them at (214) 227-9018. For your convenience, a mobile phone number, +1 214-227-9018, is also available. Appointments are recommended to ensure you and your pet receive the dedicated attention you deserve. A customer review highlights the team's ability to get clients in for a same-day appointment, showing their flexibility and commitment to patient care. The front desk staff is known for being kind and attentive, so you can expect a positive experience from your first phone call. The clinic’s ability to handle urgent and emergency cases during business hours provides an important safety net for pet owners. The team is dedicated to clear communication and is happy to answer any questions you may have about their services, from vaccination prices to surgical procedures. The personal touch of the staff, as evidenced by a vet tech texting a client to help with a non-medical question, shows their dedication to building strong, lasting relationships with their clients. This commitment to being available and responsive is a key reason why they are a trusted and reliable resource for pet owners in the Texas region. The team understands that a pet’s health can be a source of stress, and they are committed to providing a reassuring and professional experience every step of the way.

What is worth choosing

When selecting a veterinary care provider in Texas, Custer Road Animal Hospital stands out as an exceptional choice, thanks to its unique blend of professional excellence and heartfelt compassion. The glowing reviews from clients, who praise the clinic's honesty, affordability, and the extraordinary care provided by Dr. Fran and her staff, are a powerful endorsement. The personal story of a foster parent who has been to "many vets" and calls this the "best experience I've ever had" speaks volumes about the quality of service. Dr. Fran's willingness to get down on the floor to connect with a dog, her compassionate approach to eye injuries, and the clinic's practice of providing a no-charge follow-up visit demonstrate a commitment to patient well-being that goes far beyond a typical business transaction. The transparent and fair pricing, which includes a clear cost for services and a lack of hidden fees, provides a refreshing sense of trust and reliability. The clinic’s comprehensive service offerings, from routine vaccinations and wellness exams to complex surgeries and specialized care for exotic pets, mean that Custer Road Animal Hospital can be a lifelong partner in your pet’s health journey. The exceptional customer service, from the front desk to the vet techs, ensures that every interaction is positive and supportive. The fact that clients are willing to drive a significant distance and refer others speaks to the immense value and trust the community places in this hospital. By choosing Custer Road Animal Hospital, you are not just selecting a place for medical treatment; you are choosing a team that truly cares about your pet as much as you do. The combination of expert knowledge, a compassionate approach, and a focus on building lasting relationships makes this clinic a truly invaluable resource for pet owners in the Frisco community and across Texas.

Custer Road Animal Hospital

8175 S Custer Rd suite 105, Frisco, TX 75035, USA