CompleteCare Veterinary Center

For pet owners throughout New York City, particularly those on Staten Island, securing compassionate and competent veterinary care is a top priority. Our animal companions are cherished members of our families, deserving of the highest quality medical attention. CompleteCare Veterinary Center on Staten Island has, for many years, been a significant presence in the local pet care landscape, known for its dedicated staff and ability to handle diverse pet needs. This article aims to provide New York pet owners with an insightful and balanced overview of CompleteCare Veterinary Center, drawing from real customer experiences to help you understand what makes them a notable option for your beloved pets.

The journey of pet ownership involves everything from routine preventative care to navigating complex medical challenges, including the difficult decisions that come with aging or illness. A veterinary practice that not only possesses medical expertise but also demonstrates genuine empathy and professionalism can make a profound difference. CompleteCare Veterinary Center has earned a reputation for its staff's ability to calmly and effectively manage even challenging situations, such as difficult nail clippings or serious medical diagnoses like cancer. While recent changes in their operating status, as indicated by some client reviews, are an important consideration, their historical commitment to patient care and client support remains a key aspect of their identity for New York pet owners. Understanding their services, their approach, and how they’ve impacted the local community will help you gauge their suitability for your pet’s health needs.

CompleteCare Veterinary Center is located at 1293 Clove Rd, Staten Island, NY 10301, USA. This address places the center conveniently in a central part of Staten Island, making it easily accessible for residents across the borough and potentially from nearby areas of New York and New Jersey. Clove Road is a well-known artery on Staten Island, ensuring straightforward navigation to the facility. Its position allows for convenient access whether you are coming from residential neighborhoods or commercial zones. As a dedicated veterinary center, parking options are typically available on-site or nearby, facilitating hassle-free visits for pet owners transporting their animals. It is important for potential clients to note that recent information indicates a change in their operational status at this specific location, with services now merging with Staten Island Animal Hospital on Willowbrook Road as of March 3, 2025. This ensures continuity of care for existing patients and a new location for future services.

CompleteCare Veterinary Center, now operating in conjunction with Staten Island Animal Hospital, offers a comprehensive suite of veterinary services designed to address the full spectrum of your pet's health needs, from routine wellness to advanced medical care. Based on their historical offerings and common services for a full-service animal hospital, you can expect:

• Wellness Care: Including routine physical examinations, tailored vaccination protocols for cats and dogs, parasite prevention and control, and nutritional counseling to maintain overall health.
• Surgery: A wide range of surgical procedures, from routine procedures like spays and neuters to more complex soft tissue and potentially orthopedic surgeries. Their team is equipped to perform and monitor these procedures with compassion and precision, as highlighted by a successful tumor removal.
• Emergency & Urgent Care: Equipped to handle emergency and urgent medical situations, providing critical care when your pet needs it most. While not a 24/7 standalone emergency clinic, they have historically provided timely intervention for critical cases.
• In-House Diagnostics: Offering fast and accurate diagnostic testing with state-of-the-art equipment, including a complete in-house laboratory for blood work and other tests, as well as radiography (X-rays) and ultrasound technology for detailed internal imaging.
• Dentistry: Comprehensive dental services including professional teeth cleaning, extractions, and guidance on at-home dental care to prevent periodontal disease.
• Laser Therapy: Utilizing Class IV laser therapy for pain relief, inflammation reduction, and accelerated healing for various conditions.
• Grooming: Professional grooming services to maintain your pet's hygiene and comfort.
• Microchipping: A vital service for permanent identification, significantly increasing the chances of reunification if a pet is lost.
• Virtual Care: Offering virtual visits and potentially Vet Chat options for convenient consultations and advice.

CompleteCare Veterinary Center has earned a strong reputation among New York pet owners for several compelling features and highlights, even as it transitions to a new operational model:

• Highly Professional and Compassionate Staff: A consistent theme in positive reviews is the exceptional professionalism and genuine care exhibited by the entire team. Customers praise individuals like Dr. Rodriguez, William, and Liz for their ability to handle challenging situations (e.g., non-cooperative pups for nail clippings) with skill, speed, and calming techniques.
• Dedicated and Understanding Doctors: The veterinarians, including Dr. Lukas and Dr. Sangiorgio, are celebrated for their expertise and compassionate approach, particularly during difficult times such as a pet's cancer diagnosis and treatment. The sentiment that they "worked quickly and professionally," knew "how to calm my pup and work expeditiously," and were "so caring and understanding" highlights their commitment.
• Thorough Follow-up Care: The clinic's dedication extends beyond the initial treatment, with clients specifically mentioning "countless follow ups from the entire staff" post-operation, which provides immense reassurance and support during recovery.
• Successfully Handles Challenging Cases: The ability to perform a "cancerous tumor successfully removed" and manage a "non cooperative" pup for nail clippings demonstrates their proficiency and patience with a wide range of pet behaviors and medical complexities.
• Strong Client-Patient Relationships: Many clients express deep gratitude and loyalty, feeling "forever in debt" to the staff for saving their pet's life or improving their well-being. This indicates a high level of trust and satisfaction built over time.
• Commitment to Pet Welfare: The staff's consistent treatment of pets "like they are their pet" underscores a deep-seated commitment to animal welfare, beyond just clinical duty.

However, recent public information indicates a significant change related to the "parent company":

• Parent Company Actions (Destination Pet): Recent customer feedback expresses "beyond livid" frustration with Destination Pet (the parent company) for "shutting this location" without adequate notice. This action, including allegedly "shutting their phones off," has caused significant distress and reflects poorly on the corporate management, despite the excellent local staff. This is a critical piece of information for New York pet owners to be aware of, as it indicates a corporate decision affecting the physical location and operational continuity, even while the excellent staff may be transitioning to the new merged practice.

While the original number for CompleteCare Veterinary Center at 1293 Clove Rd was (718) 925-3498 and +1 718-925-3498, please be aware that as of March 3, 2025, CompleteCare Veterinary Center at this address has merged operations with Staten Island Animal Hospital.

For current services and inquiries, the primary contact information for the merged practice is:

New Location Address: 640 Willowbrook Road, Staten Island, NY 10314

New Phone: (718) 698-1400

It is recommended to use this new contact information for all future communications.

For New York pet owners, particularly those on Staten Island, CompleteCare Veterinary Center, now operating in conjunction with Staten Island Animal Hospital, remains a highly suitable choice for their pet's comprehensive veterinary care. While the physical location has transitioned from 1293 Clove Road to 640 Willowbrook Road as of March 3, 2025, the core strength lies in the continuity of the exceptional staff and their commitment to patient welfare. The positive reviews unequivocally highlight the professionalism, compassion, and expertise of the veterinarians and support team, including individuals like Dr. Rodriguez, Dr. Lukas, Dr. Sangiorgio, William, and Liz. Their ability to handle challenging pet behaviors with ease, perform complex surgeries successfully, and provide diligent follow-up care demonstrates a profound dedication to every animal they treat.

The fact that clients feel their pets are treated "like they are their pet" and express immense gratitude for life-saving interventions speaks volumes about the quality of care provided. While there has been understandable frustration directed at the corporate parent company regarding the physical relocation, the continuity of the dedicated local team is paramount for New York pet owners. By merging with Staten Island Animal Hospital, they aim to continue offering a full spectrum of services, from routine wellness to advanced surgical and diagnostic care, ensuring that Staten Island pets have access to the medical attention they need. For local residents seeking a veterinary practice with a proven track record of compassionate care, skilled professionals, and a comprehensive approach to pet health, CompleteCare Veterinary Center (now at its new merged location) continues to be a highly recommended option for their cherished animal companions in New York.

CompleteCare Veterinary Center

1293 Clove Rd, Staten Island, NY 10301, USA