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Brothers PetsVet Near MeOklahomaComanche CountyLawtonVet in Northwest Ferris AvenueFreeman Veterinary Clinic
Freeman Veterinary Clinic ico

Freeman Veterinary Clinic

Veterinarian ★4.0

1702 NW Ferris Ave, Lawton, OK 73507, USA

4.0
TLDR - Charged a no show fee during a flood even though I called the morning of to reschedule and was told because the City of Lawton issued a road advisory there wouldn't be a fee.I was so incredibly disappointed by how I was treated by the front desk woman. The vet herself was beyond amazing. She was kind and patient with my senior dog. She walked me through every option for his health and care. I talked to her about surgery and hip injections, and she gave me all the facts and statistics.The front desk woman ruined the entire experience. I asked to see an itemized list for my bill, and she was very reluctant. Finally she gave it to me and I saw a no show fee. I was confused and brought it up. You would have thought I cursed her out by the way her entire attitude changed. She got incredibly defensive. She said that I didn't make the last appointment I had, and their policy is to call 24 hours in advance. I pointed out that the day I canceled was because the whole town was flooded the night prior, and the news and lawtons Facebook page both said not to drive on the roads unless absolutely necessary. She said it didn't matter because that was their policy. I pointed out that I called the morning of and the woman I talked to, the one who rescheduled my appointment, assured me that because the city had released a road advisory urging people to stay home that I wouldnt be charged a cancelation fee. The front desk woman told me I had "no excuse" and "Maybe on your side of the town the roads were closed but not over here." I tried to show her the news video on Facebook, and she said, "I dont spend my whole day on Facebook." I tried to show her the proof on my phone that I called the morning of to reschedule and she said, "Well you didnt talk to me so I dont know what you want me to do." She repeatedly interrupted me with hostility and condescension. She implied that I was lying more than once. She said, "Maybe you aren't understanding. We have a cancelation fee." I said, "I dont think you understand. The City of Lawton issued a warning and road advisory for everyone to stay off the roads unless they were emergency personnel."While I was in the parking lot, the front desk woman called and said that she had talked to the woman who I had spoken to the morning of my appointment and offered me a refund. Not once did she apologize for calling me a liar, though. She said they couldn't refund me the money but could take it off my next visit and asked me what day I wanted to schedule for. I said I wouldn't be returning after how she behaved. She tried to cover and say that she misunderstood the situation like that justified how she spoke to me. I asked for the owner to call me and she assured me I would receive a call and I never did. It has been over a month now, and I never received a refund. No one reached out to me. I contacted my bank, and while they said they couldn't refund me, they could, however, flag them and take them off their recommended list for the area. I contacted the City of Lawton, and they sent me a form to fill out since I wasn't informed of the fee before they charged me for it. I made sure that the Vet Office on Fort Sill knows, and they told me that since they get so many complaints about this office, they aren't even on the recommended local vet list.We had a minor misunderstanding that turned into an absolute breakdown in customer service when I was already at my lowest finding out my 12 year old dog had multiple tumors. A little empathy and professionalism would have gone a long way.I want the owner to know your veterinarian is phenomenal with her care but because of how your staff behaves not only did you lose a client but you also lost 2 dogs worth of yearly routine care, monthly injections, and a very expensive planned surgery. I also will be posting this review on every review site I can because I think people deserve to know how a business acts during an emergency situation. - C T
Freeman Veterinary Clinic Overview Intro Services Detail Photos Location Reviews

Freeman Veterinary Clinic Introduce

For pet owners in Lawton and the surrounding Oklahoma area, **Freeman Veterinary Clinic** stands out as a locally owned and operated facility dedicated to providing a high standard of **Advanced Veterinary Medicine** for companion pets. Led by experienced veterinarians, including Dr. Linda Freeman and Dr. Katrina Pendergrass, the clinic is committed to ensuring the health and well-being of all animals entrusted to their care. Their philosophy centers on gentle, swift treatment for sick animals, combined with a strong focus on **Preventative Pet Care** through regular check-ups to detect disease in the early stages.

The clinic positions itself as a full-service animal clinic that welcomes both emergency cases and routine medical, surgical, and dental care. The veterinarians and support staff are committed to ongoing education, staying on the cutting edge of innovative technology and utilizing the most advanced veterinary medicine available to treat their furry patients. They understand the unique relationship between a pet and its owner, striving to treat every companion pet like royalty and roll out the red carpet for their care.

While the veterinary care and expertise, as noted by clients, are often described as **“phenomenal,”** with one veterinarian being called **“beyond amazing”** for her kindness, patience, and thoroughness, it is important for prospective clients to be aware of the clinic's strict policies regarding scheduling and cancellations. The professional medical treatment provided, however, covers a wide range of needs, from basic immunizations to complex diagnostics and surgery, all within a facility equipped with modern technology.

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### Location and Accessibility

Freeman Veterinary Clinic is located in a central area of Lawton, Oklahoma, offering easy access for residents of Lawton and the nearby communities. Its proximity to major thoroughfares makes it a convenient choice for veterinary visits.

  • **1702 NW Ferris Ave, Lawton, OK 73507, USA**

The clinic prioritizes comfort and convenience for all patrons and is designed to be fully accessible. They feature a **Wheelchair accessible entrance**, a dedicated **Wheelchair accessible parking lot**, and a **Wheelchair accessible restroom**. A general **Restroom** is also provided for client use. To ensure efficient service and minimal wait times, **Appointments are recommended** for all routine and major medical exams. The facility also attempts to accommodate 'Drop Off' appointments when possible and encourages patients to utilize online forms prior to arrival to streamline the check-in process. The clinic strives to create a comfortable, kid-friendly, and calm environment for pets.

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### Services Offered

Freeman Veterinary Clinic provides a comprehensive array of veterinary services, emphasizing advanced diagnostics and specialized medical treatments for **companion pets**.

The full list of services includes:

  • **Preventative and Routine Care:** Regular Check-Ups, Routine Medical, Major Medical Exams And Treatment, and Immunizations.
  • **Advanced Diagnostics:** Utilization of modern equipment for Diagnosis And Treatment, including **Digital Radiography (X-Rays)**, **Ultrasound (Abdominal And Cardiology)**, **Endoscope** procedures, and **Digital Cytology**.
  • **Laboratory Services:** Fast and efficient diagnostics through **Laboratory Tests In House**, including **In House Bloodwork** and Blood Analysis, which can detect conditions like Kidney Disease early.
  • **Surgical and Therapeutic Care:** Comprehensive Surgery options, **Laser Therapy** for pain and inflammation management, and **Oxygen Cage Therapy** for critical patients.
  • **Emergency & Critical Care:** Fully equipped to handle **Emergency And Critical Care** situations and sick animals.
  • **Pet Dental Health:** Full **Dental Care** services, including routine **Dentals** and necessary procedures to care for a Pet's Teeth.
  • **Nutrition and Wellness:** Counseling on **Ongoing Nutrition** and general wellness for **Dog Planning**.
  • **Kennel Services:** **Pets Boarding** services are available, supported by a professional Kennel Assistant staff.
  • **Client Convenience:** Services like **Drop Off** appointments, Drug Administration, and the availability of **Care Credit** for financial flexibility.

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### Features / Highlights

The clinic's highlights combine high-tech medical capabilities with compassionate human care, although it is important to note client feedback regarding administrative processes.

  • **Exceptional Veterinary Professionalism and Compassion:** Reviews consistently highlight the **veterinarian staff** as **“phenomenal,”** “kind and patient,” and highly thorough, providing clients with all necessary facts and statistics on treatment options, including complex procedures like surgery and hip injections.
  • **Cutting-Edge Diagnostic Technology:** The clinic is equipped with a state-of-the-art diagnostic suite, featuring **Digital Radiography, Abdominal and Cardiology Ultrasound, Laser Therapy, and an Endoscope**. This commitment to **Advanced Veterinary Medicine** enables rapid and precise diagnosis and specialized, non-invasive treatment options.
  • **In-House Laboratory:** The ability to perform **In House Bloodwork** and other Laboratory Tests significantly speeds up the diagnostic process, which is critical when dealing with sick animals and managing diseases like Kidney Disease.
  • **Comprehensive Critical Care:** Offering **Emergency And Critical Care**, including **Oxygen Cage Therapy**, shows the clinic’s capacity to handle severe or life-threatening situations for pets in the Lawton area.
  • **Accessibility and Convenience:** The physical accessibility features (wheelchair entrance/parking/restroom) and the use of modern tools like a **Virtual Tour** and online forms demonstrate a commitment to client convenience and transparency.

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### Contact Information

To schedule a **Regular Check-Up** or to inquire about **Major Medical Exams And Treatment** for your companion pet at Freeman Veterinary Clinic, please use the following contact details:

  • **Address:** 1702 NW Ferris Ave, Lawton, OK 73507, USA
  • **Primary Phone:** (580) 280-2400
  • **Mobile Phone (for reference):** +1 580-280-2400
  • **Type:** Full-Service Animal Clinic / Veterinarian

All clients should be aware that the clinic's policy requires fees to be paid at the time of service, although they accept cash, major credit cards, and **Care Credit** to help manage costs.

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### What is Worth Choosing?

Choosing **Freeman Veterinary Clinic** is worthwhile for Lawton pet owners who prioritize **advanced medical treatment and specialized diagnostics** for their beloved companion animals. The practice excels in its clinical capacity, offering comprehensive services that go beyond routine wellness into specialized areas like **Ultrasound (Cardiology)** and **Laser Therapy**. The veterinary staff, including the doctors themselves, are highly praised for their **compassionate care, patience with senior animals, and thoroughness** in explaining all treatment options, making them a trusted source of medical expertise.

While the administrative side has been the subject of documented disappointment regarding strict no-show policies—even during a city-wide road advisory—the **clinical excellence, state-of-the-art technology, and deep personal care from the veterinarians** themselves remain the primary reasons to choose this clinic. Clients who seek a veterinarian with cutting-edge tools for diagnosis (like the Endoscope and Digital Radiography) and comprehensive treatment options for serious conditions will find the medical team at Freeman Veterinary Clinic to be an exceptional resource in the Oklahoma region.

Freeman Veterinary Clinic Services

  • Veterinarian

  • Advanced Veterinary Medicine
  • Animal Clinic
  • Blood Analysis
  • Care Credit
  • Compassionate Veterinary Care
  • Comprehensive Treatment
  • Dental Care
  • Dentals
  • Diagnosis And Treatment
  • Diagnostics And Treatment
  • Digital Cytology
  • Digital Radiography
  • Dog House
  • Dog Planning
  • Drop Off
  • Drug Administration
  • Emergency And Critical Care
  • Endoscope
  • Immunizations
  • In House Bloodwork
  • Kennel Assistant
  • Kidney Disease
  • Laboratory Tests
  • Laboratory Tests In House
  • Laser Therapy
  • Major Medical Exams And Treatment
  • Medical Exams
  • Nutrition
  • Ongoing Nutrition
  • Oxygen Cage Therapy
  • Pet Dental Health
  • Pet's Teeth
  • Pets Boarding
  • Preventative Pet Care
  • Regular Check
  • Regular Check-Ups
  • Routine Medical
  • Sick Animal
  • Surgery
  • Ultrasound: Abdominal And Cardiology
  • Veterinary Assistant
  • Veterinary Medicine
  • Veterinary Technician
  • Virtual Tour
  • companion pets

Freeman Veterinary Clinic Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Amenities

  • Restroom
  • Planning

  • Appointments recommended

Freeman Veterinary Clinic Photos

Freeman Veterinary Clinic Picture 1Freeman Veterinary Clinic Picture 2Freeman Veterinary Clinic Picture 3Freeman Veterinary Clinic Picture 4Freeman Veterinary Clinic Picture 5Freeman Veterinary Clinic Picture 6Freeman Veterinary Clinic Picture 7Freeman Veterinary Clinic Picture 8Freeman Veterinary Clinic Picture 9Freeman Veterinary Clinic Picture 10

Freeman Veterinary Clinic Location

Freeman Veterinary Clinic

1702 NW Ferris Ave, Lawton, OK 73507, USA

Freeman Veterinary Clinic Reviews

An average rating of ★4.5 from 296 user reviews.

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