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Petco ico

Petco

188 Kitts Ln, Newington, CT 06111, USA

4.0
Extremely poor customer service, untrained staff, and a rude, disrespectful attitude toward customers. It's clear they lack both the experience and compassion needed to properly care for animals. If you love your dog and want them treated with kindness and professionalism, look elsewhere. I dropped my dog off for the full works. The customer service worker and I went over all the services I requested and he examined my dog prior to taking him back. 45 minutes later, I was called asking if I gave my child sedatives because he was lethargic, almost sleeping, and not cooperative. Then, I was called about 15 mins later by the groomer saying they did not have enough time to complete all services requested as he was leaving shortly and they would need to reschedule for another date. I politely asked if they could complete what they could and I would pay and then make another appointment. Groomer agreed. Then I was called because my dog nipped at them and that they would not be continuing service. This was 1.5 hours later. I asked what services had been complete aside from grooming which they could not do, as I booked the full works, they stated nothing. Waste of my time and day! Also when I went back to pick him up, they provided other locations I could visit to get other times, I kindly stated I would not be returning to Petco. Then 5 minutes after we left, I received a call stating that due to my dog's highly aggressive nature, we would be banned from further service. Make up your mind was he lethargic or was he aggressive? My dog is not aggressive. I am so disappointed. Do not recommend!!! - Krysta C
Petco Overview Intro Photos Location Reviews

Petco Introduce

For pet parents across Connecticut, finding a convenient and comprehensive destination for all their furry, finned, or feathered family members' needs is essential. In Newington, CT, Petco stands as a well-known retail chain aiming to provide a wide array of pet products and services. Many locals turn to Petco for everything from daily essentials like food and toys to specialized services such as grooming, training, and even vaccination clinics.

Petco is designed to be a one-stop shop, offering a broad selection of pet food, supplies, and accessories. Their mission generally centers on supporting the "Whole Health" of pets, which encompasses physical, mental, social, and emotional well-being. This often translates into offering products from various brands, including premium and natural options, alongside their own private label brands. For residents in Newington and surrounding towns in Connecticut, this provides a centralized location to address many of their pet care requirements.

However, like any large retail chain that offers a diverse range of services and live animals, customer experiences can vary. While Petco strives to set industry standards for animal care and customer service, individual store operations and staff interactions play a significant role in the overall perception. Petco publicly states its commitment to animal welfare, with policies developed under the supervision of veterinary staff and independent experts, emphasizing that "Animals Always Come First!" They outline rigorous standards for live animal vendors, prioritize aquacultured aquatic life, and promote a "Think Adoption First" philosophy, partnering with local animal welfare organizations for in-store adoption events.

Despite these stated policies, some local experiences, as reflected in customer reviews, suggest areas where the execution of these standards might fall short. Instances of perceived poor customer service, challenges with grooming appointments, and concerns regarding the welfare of certain live animals have been voiced. These experiences highlight the importance of individual store management and staff training in upholding the company's broader commitments to animal care and customer satisfaction. It's a reminder that while a chain provides widespread accessibility, the quality of a local branch's operations directly impacts the community's experience.

Petco generally aims to offer valuable services that cater to various pet needs, from basic necessities to specialized care. Their presence in Newington provides a convenient option for residents seeking a quick pick-up of supplies, professional grooming services, or accessible preventative veterinary care through clinics. While the experiences can differ, the accessibility and range of offerings remain a consistent draw for many pet owners in Connecticut.

Ultimately, Petco in Newington endeavors to be a supportive part of the local pet community by providing diverse products and services. For pet parents, understanding the range of offerings and considering personal experiences is key to leveraging this resource for their beloved companions' care.

Location and Accessibility

Petco in Newington, CT, is located at 188 Kitts Ln, Newington, CT 06111, USA. This address places it in a highly accessible area of Newington, making it convenient for residents not only within Newington but also from nearby towns in central Connecticut, such as Wethersfield, West Hartford, New Britain, and Rocky Hill. Kitts Lane is a well-known local road, connecting easily to larger thoroughfares, which facilitates straightforward navigation for visitors.

The store's location often includes ample parking, which is a significant convenience for pet owners purchasing bulky items like pet food or utilizing services like grooming. Its presence within a commercial area also means it's often surrounded by other retail establishments, allowing for combined errands and making the trip more efficient for busy Connecticut families. This accessibility is a key factor in Petco's role as a local pet supply and service provider in the region.

Services Offered

  • Pet Supplies and Food: A vast selection of dry and wet food for dogs, cats, and small animals, including specialized diets, natural options, and various brands. Also offers treats, toys, beds, crates, leashes, collars, and other pet accessories.
  • Grooming Services: Full-service grooming salon providing baths, haircuts, nail trimming, ear cleaning, and specialized treatments like de-shedding or soothing skin packages for dogs and sometimes cats. Self-serve dog wash stations are also available at select locations.
  • Dog Training Programs: Offers various training classes for puppies and adult dogs, including basic obedience, puppy socialization, and specialized behavior modification. These can be group classes or private lessons.
  • Vetco Vaccination Clinics: Hosts regular walk-in clinics offering affordable preventative veterinary care, including essential vaccinations (rabies, distemper, parvovirus, etc.), microchipping, deworming, and heartworm testing, administered by licensed veterinarians.
  • Live Animals: Sells a selection of small animals (e.g., hamsters, guinea pigs), reptiles, birds, and fish (freshwater and saltwater), along with their habitats and supplies.
  • Pet Adoptions: Partners with local animal shelters and rescue organizations to host in-store adoption events for dogs, cats, and other companion animals, promoting the "Think Adoption First" philosophy.
  • Pharmacy Services: Offers a selection of prescription medications for pets, including flea, tick, and heartworm preventatives, available through their online pharmacy or in-store.
  • Pet Insurance Information: Provides resources and information regarding pet insurance plans to help pet parents manage veterinary expenses.

Features / Highlights

  • One-Stop Shop Convenience: Offers a broad range of pet products and services in a single location, simplifying pet care for busy owners.
  • Regular Vaccination Clinics: Provides accessible and often affordable preventative veterinary care through Vetco Clinics, making it easier for pets to stay up-to-date on essential immunizations.
  • Wide Product Selection: Features a diverse inventory of pet food (including premium and specialized diets), treats, toys, and accessories for various types of pets.
  • Grooming and Training Availability: Offers professional grooming services and certified dog training programs to support pet hygiene and behavior.
  • Commitment to Pet Adoption: Actively partners with local rescue groups for in-store adoption events, advocating for homeless animals.
  • Corporate Animal Welfare Policies: Petco publicly states high standards for animal health and welfare, developed with veterinary staff and independent experts, and emphasizes "Animals Always Come First!" (However, individual store execution may vary as per some customer reviews.)
  • Subscription and Loyalty Programs: Offers loyalty programs like Vital Care that can provide savings on products and services.

Contact Information

Address: 188 Kitts Ln, Newington, CT 06111, USA

Phone: (860) 667-9621

Conclusion: Why this place is suitable for locals

For pet owners in Newington, CT, and the surrounding central Connecticut communities, Petco on Kitts Lane serves as a highly accessible and convenient resource for many of their pet care needs. While large retail chains can have varying experiences at individual locations, its suitability for locals largely stems from its comprehensive offerings and established presence.

The primary benefit for local residents is the sheer breadth of products and services available under one roof. Instead of visiting multiple specialized stores, Newington locals can find everything from their pet's favorite food and treats to grooming appointments, training classes, and even essential vaccinations via the in-store Vetco clinics. This "one-stop shop" model significantly streamlines the process of pet care, saving time and effort for busy families.

Moreover, the presence of regular Vetco Vaccination Clinics directly addresses the need for accessible and affordable preventative veterinary care in the community. For many, walk-in vaccine clinics can be a more manageable option than traditional vet appointments, ensuring that crucial immunizations are kept up-to-date, which is vital for the health of individual pets and the wider pet population in Connecticut.

However, local users should be aware that, as with any large chain, individual experiences can differ. While Petco has broad corporate policies on animal welfare and customer service, local reviews sometimes highlight challenges in areas like staff training or consistency of service delivery, particularly in grooming or handling certain live animals. Therefore, it's beneficial for Newington residents to engage directly with the store, communicate their needs clearly, and observe the specific local team's approach to ensure it aligns with their expectations for their beloved pets.

In summary, Petco in Newington, CT, is a suitable option for local pet owners seeking a convenient source for a wide range of pet supplies and basic services. Its accessibility and diverse offerings provide a valuable resource for maintaining the health and well-being of pets in the Connecticut community, while encouraging direct engagement to ensure a positive personal experience.

Petco Photos

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Petco Location

Petco

188 Kitts Ln, Newington, CT 06111, USA

Petco Reviews

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