Banfield Pet Hospital in Chantilly, VA: A Local Option for Pet Care

Banfield Pet Hospital Introduce

Introduction / Overview

For pet owners in Chantilly, Virginia, choosing a veterinary care provider is an important decision that impacts the health and well-being of their beloved animal companions. Banfield Pet Hospital, a well-known national chain, offers a range of veterinary services, particularly emphasizing preventative care through its Optimum Wellness Plans. Located within Chantilly, this hospital aims to provide accessible routine veterinary services for dogs and cats, from vaccinations and general exams to more involved procedures. As part of a larger network, Banfield locations often follow standardized protocols for care and pricing, which can be appealing for pet owners seeking predictability. Their focus on wellness plans is designed to help budget for ongoing preventative care, potentially making essential services more manageable financially. However, like any large service provider, individual experiences can vary, and it's important for local pet owners to consider what aspects of veterinary care are most crucial for their specific needs and their pet's temperament.

Location and Accessibility

Banfield Pet Hospital in Chantilly is conveniently located at 25401 Eastern Marketplace Plaza Ste 115, Chantilly, VA 20152, USA. This location offers generally good accessibility for residents within Chantilly and surrounding areas in Fairfax County. Eastern Marketplace Plaza is a commercial hub, typically providing ample parking, which can be a relief when bringing your pet for an appointment. The plaza's layout is usually easy to navigate, allowing for straightforward access to the hospital. Its position within a larger retail area can be convenient for pet owners looking to combine their veterinary visit with other errands. Banfield Pet Hospitals are often found in conjunction with pet supply stores, which can add to the convenience factor for purchasing pet food or accessories after a visit. While the address ensures physical accessibility, factors such as internal clinic flow and staffing levels can influence the overall ease of your visit, aspects which are important for local users to consider.

Services Offered

Comprehensive Wellness Exams: Banfield focuses on preventative care, offering comprehensive physical examinations to assess your pet's overall health, monitor for changes, and discuss age-appropriate care. These are often included as part of their Optimum Wellness Plans.
Vaccinations: They provide standard vaccinations for dogs and cats, including rabies, distemper, parvovirus, leptospirosis, feline leukemia, and bordetella, tailored to your pet's needs based on their lifestyle and risk factors.
Parasite Control: Services include screening and treatment plans for various internal and external parasites, such as fleas, ticks, and heartworm, along with options for preventative medications.
Microchipping: To aid in the recovery of lost pets, microchipping services are offered, providing permanent identification.
Routine Diagnostic Testing: This includes in-house laboratory services for blood work (e.g., CBC, chemistry panels), urinalysis, and fecal exams, designed to help detect potential health issues early.
Digital Radiography (X-rays): Available for diagnosing various conditions, including musculoskeletal issues, gastrointestinal problems, and other internal concerns.
General Dentistry: Banfield offers professional dental cleanings for pets to help maintain oral hygiene and prevent periodontal disease. This typically involves scaling and polishing teeth under anesthesia. Dental extractions and other oral surgeries may also be performed.
General Surgery: Common surgical procedures such as spaying and neutering are provided. Some locations may offer certain soft tissue surgeries, though more complex procedures might require referral.
Nutritional Counseling: Guidance on appropriate diets for pets at different life stages, for weight management, or to address specific health conditions.
End-of-Life Services: Compassionate end-of-life discussions and in-office euthanasia services are available to support pets and their families during difficult times.
Online Pharmacy & Pet Shop: For client convenience, Banfield offers an online platform to order medications, prescription diets, and other pet products.
Optimum Wellness Plans (OWP): These are year-long preventative care packages that bundle services like unlimited office visits, annual exams, vaccinations, and certain diagnostic tests for a predictable monthly fee. Various plans are available for puppies, kittens, and adult pets.

Features / Highlights

Standardized Care Model: As a national chain, Banfield often implements standardized protocols for care and service delivery across its locations, which can offer a degree of predictability for clients.
Optimum Wellness Plans (OWP): A key feature, these plans are designed to make preventative care more affordable and manageable through bundled services and monthly payment options, potentially including unlimited office visits.
Accessibility for Routine Care: The presence of numerous Banfield locations and their extended hours (compared to some independent clinics) can make it easier for pet owners to fit routine wellness visits into busy schedules.
Focus on Preventative Medicine: The core of Banfield's model is preventative care, aiming to keep pets healthy and potentially reduce the incidence of more serious, costly illnesses later on.
Online Services: Many Banfield locations offer online appointment scheduling and an online pharmacy, adding a layer of digital convenience for pet owners.
Veterinary Staff: While reviews for this specific location highlight some communication issues and concerns regarding recommendations, Banfield locations are typically staffed by licensed veterinarians and veterinary technicians, ensuring qualified personnel are involved in pet care.

Contact Information

Address: 25401 Eastern Marketplace Plaza Ste 115, Chantilly, VA 20152, USA

Phone: (703) 542-6170

Mobile Phone: +1 703-542-6170

Conclusion: Why this place is suitable for locals

For pet owners in Chantilly, Virginia, and the surrounding areas, Banfield Pet Hospital at 25401 Eastern Marketplace Plaza offers a notable option for veterinary care, particularly for those prioritizing a structured approach to preventative health through their Optimum Wellness Plans. The key suitability for locals lies in the accessibility and the potential predictability of costs offered by these plans, which can be beneficial for managing ongoing routine veterinary expenses. For pet owners who appreciate a standardized model of care and the convenience of a national network, Banfield can fit into their lifestyle. While some local feedback for this specific location has highlighted concerns regarding appointment management and communication, it's important for prospective clients to evaluate if the benefits of a large corporate veterinary group align with their individual expectations and their pet's specific needs. The broad range of services, from vaccinations and routine exams to dental care and some surgical procedures, means that Banfield can cover many essential aspects of pet health. For those in Chantilly seeking a veterinary provider with a strong emphasis on preventative care packages and a convenient location, Banfield Pet Hospital presents a readily available option to consider for their cherished animal companions.

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Banfield Pet Hospital

Virginia Loudoun County Chantilly Eastern Marketplace Plaza

25401 Eastern Marketplace Plaza Ste 115, Chantilly, VA 20152, USA

Banfield Pet Hospital Reviews

I scheduled an appointment online for 06/29 at 1:00 PM. Banfield called me and left a voicemail confirming the appointment for 1:00 PM on 06/27, which I then confirmed over text as requested. I even showed proof of the text confirming the 1:00 PM time.When I arrived for my appointment, the front desk staff told me they were expecting me at 2:00 PM because the vet was on lunch until then. This was shocking, as I had clearly confirmed the 1:00 PM appointment time. They told me they don’t see patients at 1:00 PM due to their lunch break, which I understand and respect, but no one ever called to notify me of any time change. I planned my entire day around this confirmed 1:00 PM appointment.Banfield needs to respect their clients’ time. Clear communication and proper appointment management are essential, and I was disappointed in how this was handled.
Jun 30, 2025 · Cecilia Lemus
DON’T COME HERE - Terrible Experience Not Recommended at All!I came to this vet because my cat was sneezing, but the experience was shocking. I arrived, the front desk lady insisted that I pay $1,000 just for the doctor to see my cat. I explained that I’ve been a breeder and a client for 10 years and have never encountered such high prices at any vet. However, she claimed my cat needed multiple tests including blood work, a stool test, an eye test, and two types of X-rays !! before even letting the doctor see him. It felt like they were adding unnecessary tests just to overcharge me.I have been a breeder for 10 years and have visited many vets. I know that the doctor must first see and examine the cat before discussing with the client what tests are necessary not the front desk staff! Does a sneezing cat really need five tests? Do they think I’m stupid?When I was ready to check out, I asked if I could get a prescription for the medication so I could order it from Chewy in liquid form. My cat is very picky and doesn’t take pills well. The front desk lady responded aggressively, saying, “If you don’t pay for the medicine today, we won’t give it to you later!” I was confused and told her that didn’t make sense. Instead of having a reasonable discussion, she started yelling at me and repeatedly accused me of being rude in a loud and unprofessional manner and she keep talking at my face and kept telling me YOU ARE RUDE in a loud tone!!!!I have never seen a customer service representative yell at a client and accuse them of being rude. Are we acting in a movie here??This is no way to treat customers. It felt like they were trying to force unnecessary treatments and then strong-arm me into buying medication from them. The front desk lady was incredibly rude, disrespectful, and unprofessional. BE CAREFUL, you will be insulted if you come here.
Feb 07, 2025 · nada badwan
Update: I received a text notification that I had an upcoming appointment on the 19th for my cat to get neutered. I had explained to the doctor that I would not be able to within 2 weeks (of the original appointment date) as I would be in Europe. I had never scheduled a second appointment here and my review below explains why I would not go back, they took it upon themselves to schedule an appointment without my knowledge or consent as well as during the original appointment, no one stated to me directly that I had a follow up appointment. My statement still stands, do not visit here as they are not transparent, customer service is lacking heavily, they do not have an ounce of care for your pet, and they will make excuses and lies about your pet being “aggressive”________________________________________This is my first experience at the Banfield in Eastern Marketplace and if I could, I would give it 0 stars. I had originally went to the Banfield in Metrotech (which I had a great experience with the service and staff) and I wish I could say the same for this location. I had booked an appointment for my kitten to have his shots updated for 5:00pm. My wife and I arrived at the location at 4:54pm and was quickly checked in. After the check in we had waited for about an hour and was finally reached out to 10 minutes prior to closing. Once spoken to by the vet/doctor, everything was just rushed. The vet tech was fine, she explained everything well, though she kept stumbling on her own words, but when the doctor came in to speak with us she spoke in a condescending tone explaining that one of her associates was scratched due to my kitten being aggressive when they drew blood. When at the Metrotech location they had no issue with my kitten being aggressive when they drew blood (the associates at the Metrotech location loved our kitten and were taking photos/videos of him being affectionate.) Other than that interaction with the doctor, everything else that was explained to us was just a jumble of non-sense. They kept adding and taking away different procedures which made no sense to suggesting if they were not going to complete them originally. When we finally got home and let our kitten out of his carrier, we noticed a huge stain of blood over his leg and his legged looked mangled once the bandages were removed. Lastly, I booked for an in room visit, but we were not able to be in the room during the shots??? Inconsistent, inconsiderate, rushed, and just full of excuses. If you care for you furry family member, DO NOT and I repeat DO NOT take them to this banfield.
Aug 16, 2024 · Sean Obillo
Our dog Lula had ate some toys and got really sick we called multiple vets and no one could take us in but this place did and evacuated lula and realized she needed immediate surgery. Thanks to banfield we were able to do the surgery and lula got the care she needed. Everyone was so nice and helpful and explained everything really well. Lula now is back to being happy and healthy. We are so grateful to everyone that helped us :)
May 02, 2025 · Angellygt Chicasgt
DO NOT COME HERE!!! I typically don’t have time to write a review but this place deserves a negative rating!! The doctors are extremely inexperienced and terrible!! They don’t really care about your pet, they just want to sell you the wellness plan so you stay with them for those services.I took my dog in for suspect urine infection, the doctor gave her a very aggressive strong antibiotic medication (this I learned after I took my dog to another vet). They told us to put her on prescribed food (without slowly transition). Then 5 days later, my dog started to have diarrhea and progressed to pooping blood. I called the vet back, they gave minimal instruction and said I had to take her in for another examination (which it was bs). Long story short, I took my dog to another vet because I just don’t trust them anymore. They told me the medication was very strong and for my dog who has sensitive it wasn’t a good idea, on top of sudden food change, her stomach was all messed up. They gave her a milder antibiotics and told me to give her bland food + plus probiotics. A few days later, she is all better!The best part was the vet from banfield called me and left a message after 1 week I initially called and asked to talk to the doctor, and the only thing he said was to bring her in for further examination to prescribe the proper medication. One week later???? Seriously??? Not even asking how she’s doing first?If you care about your pet, avoid taking them here.
Mar 14, 2025 · Wendy Ong