Banfield Pet Hospital Introduce
For pet owners throughout Leesburg, Virginia, and the surrounding communities, choosing a veterinary care provider is a significant decision. The health and happiness of our animal companions depend on access to reliable, professional, and compassionate medical attention. Banfield Pet Hospital, a prominent name in veterinary services, offers a range of care options designed to support the well-being of pets. This article will provide an overview of Banfield Pet Hospital in Leesburg, its services, location, and key aspects to consider, drawing from publicly available information and customer experiences, to help local pet owners make informed choices for their furry family members.
Banfield Pet Hospital operates with a mission to provide quality pet care and develop individual treatment plans for dogs and cats. As a large corporate veterinary chain, Banfield is known for its focus on preventive care, often promoted through its Optimum Wellness Plans (OWPs). These plans are designed to make routine veterinary care more accessible and affordable by bundling services like unlimited office visits, vaccinations, and discounts on other services into monthly payments. This approach aims to encourage regular preventative care, which is crucial for early detection and management of potential health issues.
However, it is important for prospective clients to be aware of the varied experiences reported by customers. While some appreciate the structured nature of the wellness plans and the availability of a wide range of services, others have expressed concerns regarding pricing transparency and billing practices. One reviewer critically noted, "Someone said Banfield is the Walmart of pet hospitals. Maybe, but they charge you like Gucci! Took my limping dog there for a checkup and walked out with a $1200 bill! Over $700 for x-ray alone! They rob you. Never again. Support local independent hospitals, not corporate greed." Another extensive review detailed a distressing billing concern where repeated attempts to update a credit card failed, leading to an account being sent to collections and a cancellation of their plan with a demand for the remaining balance. This specific experience highlights potential challenges with their administrative and billing processes, as well as limited avenues for direct resolution with management. These contrasting experiences underscore the importance of thoroughly understanding their pricing, wellness plan terms, and billing procedures before committing to their services.
Banfield Pet Hospital in Leesburg is conveniently located at 1614 Village Market Blvd SE Ste 105, Leesburg, VA 20175, USA. This address places it within the Village at Leesburg shopping center, a prominent and easily accessible retail hub in the area. Its location within a commercial complex often means ample parking is available, making visits convenient for pet owners. Being situated behind Wegmans and next to Orvis, it is part of a well-known and frequented area, ensuring easy navigation for residents of Leesburg, Ashburn, Purcellville, Lansdowne, and other surrounding communities in Loudoun County. The accessibility of this location on Village Market Boulevard SE facilitates routine appointments and allows for relatively quick access during urgent situations, a key consideration for pet owners in Virginia.
Banfield Pet Hospital offers a broad spectrum of veterinary services, catering to the general health and wellness needs of dogs and cats. Their focus is on preventive care and addressing common pet health issues.
- Comprehensive Exams: Regular wellness exams covering major body systems for monitoring overall physical condition.
- Vaccinations: All routinely recommended vaccinations for dogs, cats, kittens, and puppies, including rabies, feline leukemia, and parvovirus, tailored to the pet's needs and lifestyle.
- Preventative Care: Including parasite control for internal and external parasites, with screening and treatment plans.
- Dental Care: Professional dental cleanings to support oral health. Many locations also perform dental extractions and oral surgery.
- Surgical Procedures: General surgery services, including routine spaying and neutering procedures. Some locations may offer soft tissue and orthopedic surgeries.
- Diagnostic Services: Utilizing in-house laboratory diagnostics for same-day results, digital radiography (X-rays), and dental digital X-rays to aid in accurate diagnosis.
- Nutrition Advice: Guidance on quality, balanced diets for pets based on their life stage, lifestyle, and condition.
- Behavior Evaluation: Help in decoding pet behavior potentially related to medical concerns and advice on helpful resources.
- Coat and Skin Care Treatment: Assessment of abnormalities, diagnostic plans, and treatments for skin and coat conditions.
- Gastrointestinal Illness Diagnosis and Treatment: Addressing upset stomachs, vomiting, and other digestive issues.
- Orthopedic Evaluation and Treatment: Assessments of musculoskeletal and neurological systems, including radiographs, to identify structural issues.
- Microchipping: Permanent identification to help reunite lost pets with their owners.
- Pharmacy Options: Convenient pick-up of many pet medications at the hospital.
- End-of-Life Services: Discussions about humane options, including in-office euthanasia.
- Optimum Wellness Plans®: Affordable packages of preventive pet care services with monthly payment options, 24/7 Vet Chat™, and discounts on other services.
Banfield Pet Hospital highlights several features that aim to attract and retain clients, although some are met with mixed customer experiences.
- Optimum Wellness Plans (OWPs): This is a central feature, offering bundled preventive care services at a fixed monthly cost. It aims to make routine care more predictable and affordable for many pet owners.
- Convenient Locations: As part of a national chain, Banfield hospitals are often situated in easily accessible retail centers, like the Village at Leesburg, which provides convenience for pet owners.
- Extended Hours: Many Banfield locations, including potentially this one, offer extended hours and weekend appointments, catering to busy schedules.
- Range of Services: They provide a comprehensive suite of general veterinary services, from wellness and vaccinations to diagnostics and common surgeries.
- Virtual Services: OWPs often include access to Virtual Visits with the local Banfield veterinary team and unlimited Vet Chat™ with a real veterinary professional, offering immediate pet care advice.
- Professional and Knowledgeable Staff (variable by location): While some clients have reported excellent experiences with friendly and caring staff and competent veterinarians, others have encountered challenges with communication and administrative processes.
However, it's crucial to acknowledge the prominent concerns raised by reviews:
- High Costs/Billing Issues: Several clients have expressed dissatisfaction with high costs, particularly for services outside the OWP, and significant challenges with billing accuracy and resolution of payment issues, even leading to accounts being sent to collections due to internal errors.
- Difficulty with Customer Service/Management: Reviews indicate a potential lack of responsiveness from the local store's phone lines and difficulty in reaching managers or resolving complex billing disputes through corporate channels.
- Perceived Corporate Focus: Some clients feel that the corporate structure may prioritize sales (e.g., wellness plans) over individual pet needs or transparent pricing for non-plan services.
For direct contact with Banfield Pet Hospital in Leesburg, please use the following information:
Address: 1614 Village Market Blvd SE Ste 105, Leesburg, VA 20175, USA
Phone: (703) 777-4125
It is always recommended to call ahead for appointments, especially given the varying reports on phone responsiveness. For complex billing concerns, contacting their corporate support line may be necessary, though client experiences suggest this can also be challenging.
For Leesburg, Virginia, residents, Banfield Pet Hospital offers a widely available and comprehensive option for general veterinary care, particularly appealing to those who prefer a structured wellness plan approach. The convenience of their location within a popular shopping center and the breadth of services, from routine vaccinations to surgical procedures, can be attractive for busy pet owners seeking a one-stop solution for their pet's basic health needs. Their Optimum Wellness Plans are designed to make preventive care more manageable financially, promoting regular veterinary visits crucial for long-term pet health.
However, local pet owners should proceed with a thorough understanding of the costs involved, especially for services not covered by wellness plans, and be prepared to actively monitor their billing. While some clients report positive experiences with the medical care and staff, others have faced significant frustrations with billing discrepancies and customer service resolution. For those who value a comprehensive network and the potential for predictable monthly payments for preventive care, Banfield Pet Hospital might be a suitable choice. However, it is paramount for Virginia residents to engage proactively, clarify all terms, and retain clear records of interactions and payments to ensure a smooth experience for themselves and their beloved pets.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
1614 Village Market Blvd SE Ste 105, Leesburg, VA 20175, USA
Banfield Pet Hospital Reviews
Someone said Banfield is the Walmart of pet hospitals. Maybe, but they charge you like Gucci! Took my limping dog there for a checkup and walked out with a $1200 bill! Over $700 for x-ray alone! They rob you. Never again. Support local independent hospitals, not corporate greed.
May 07, 2025 · Kevin BlahWe have been clients for 13 years. My family has been clients for almost 20 years. Most of the time it is excellent until a recent billing concern. My husband’s credit card was stolen. He had it replaced. We updated the card 9-10 times with Banfield. They kept saying yes it is good. We did it online and it showed it was good. Then they never actually charged the card. They even said when we called we see where you updated it. My husband even went to this store to confirm it. They said you couldn’t do it or check at the store level. I share this to show how much we tried to get this resolved. Then this month we get a bill saying we were sent to COLLECTIONS for almost $600! When we called the main Leesburg store that we go to, they wouldn’t answer the phones. It rings and rings and asks for you to press a number to be redirected back. Then just rings. We called the corporate line. The first time we were told they could see our account but we need to talk to a different department. When they transferred me the person said hello and asked why I called. In the middle of me trying to explain then hung up on me. I called again. We did this again and they said they couldn’t find our account ( they did minutes earlier) and that we need to talk to the collections dept. I was transferred and actually spoke with a person. They said we were behind 3 months, they see where we updated the card, they see we weren’t charged. They said because we didn’t pay for 3 months that they cancelled our account. We owe for 11 months because the plan renewed in the middle of this mess and when a plan is cancelled you have to pay out the remaining balance. They said there was no one to talk to to get this fixed and that we owe almost $600. This is a billing mistake on their part that we are now in collections for??? They didn’t care and said no one can change it. I asked for a manager, not to be a Karen, and they said no managers talk to clients and they can’t change it anyway so it didn’t matter. We have another account for our other dog and they wouldn’t cancel that without charging me for 6 months that we wouldn’t be using. Then at the end they asked if there was anything else they could do to assist me today…
Dec 28, 2024 · Katie HensleyI had a fantastic experience at Banfield Pet Hospital in Leesburg! Emily, the vet assistant, was absolutely wonderful—so caring, attentive, and knowledgeable. She made sure my pet was comfortable and explained everything clearly. I truly appreciated her warmth and professionalism. Highly recommend this Banfield location, especially Emily!
Oct 28, 2024 · Shari WaltonMy dog has gone without his anxiety medicine for over a week. As someone who supervises a customer support care team, I am incredibly disappointed with Banfield. We have been taking our dog to this location since he was 10 weeks old. He is now 5 years old. We have had their wellness plan for him since we first brought him in. Over a year ago, we were having issues where his anxiety became unmanageable. He broke a tooth trying to escape from his crate so we decided it was time to explore medication options. At that time he was prescribed prozac to be taken daily in addition to trazadone as needed. On 8/5/24 I called their office to schedule his wellness check visit. The earliest appointment available was 8/24/24. At that time, I let the person know that he had taken his last dose the day prior and the pharmacy did not have any refills left. She communicated that they wouldn't be able to do anything with the rx until that date. At which point I explained that this is something he takes daily. I had never run into this issue before. She said she'd make a note so that someone could follow up with me. The next day, around 5pm, I called back and got the answering machine(they close at 6pm). I left a voicemail to request a follow up per the previous conversation. I did not hear back. Now we are at Friday 8/9/24 and I still have yet to be contacted. How someone can leave a message for their vet and not get any kind of follow up is concerning and frustrating. I call them again that morning. The person I spoke with, also the person who I scheduled my previous appointment with, didn't know what I was talking about. I get it, I am sure you have tons of clients and correspondences. I reiterated to her that this medication should not be stopped abruptly. She said she would speak to the Vet that was there this day about having the prescription sent to the pharmacy and confirmed the phone number for that pharmacy. She said she would give me a call back once she spoke with the Vet on location. Crickets. It is now Tuesday 8/13/24. Over the weekend we found that our dog had started having accidents, not only on our floors but our bed. Still Nothing. Radio Silence. I have had nothing but great experiences over the last 5 years up until now. If anyone had cared to simply call me back and display any sense of understanding and concern, I would not have felt the need to leave this review but I can't seem to elicit any response. At this point, I have to question if I need to take my dog to another vet. Given that my wellness plan will renew in the upcoming year, it may be time to re-consider my relationship with Banfield. Our pets are our babies and I wouldn't be satisfied with this level of care if this was my human baby's pediatrician. It is my hope that I will be contacted/have my multiple calls returned within the next day or so. Otherwise, for my dogs sanity and mine, I will need to find a vet that will prioritize his needs. It's a shame truly. As mentioned, I have had nothing but great things to say about this office. Even recommending friends and family to consider their wellness plan and this office location specifically. Sigh.
Aug 13, 2024 · BrendaI have been taking my 3 pets (2 dogs & 1 cat) to Banfield for years! My older dog that is about to turn 13 has been under Banfield care since he was a puppy as my other 2 pets as well. The whole staff and doctors are friendly and care about your fur babies. I have never had a bad experience here and my fur babies are always at ease and never anxious when they have visits. You can trust your fur babies will be in great care at Banfield Pet Hospital in Leesburg, Va.
Apr 28, 2024 · Leslie Recinos
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