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Brothers PetsVet Near MeIndianaJohnson CountyGreenwoodVet in Bancroft LaneVCA Sugar Grove Animal Hospital
VCA Sugar Grove Animal Hospital ico

VCA Sugar Grove Animal Hospital

5043 Bancroft Ln, Greenwood, IN 46142, USA

4.0
I had an email sent to me for a “Welcome back Kali we’ve missed you” referring to my cat that has obviously been there before. It was pertaining to a free wellness exam since we had not been there for a while. I scheduled in and went back in. The young lady at the desk was nasty about the email. When I checked in she instantly needed me to text the screenshot to a number that wasn’t even the correct number. She could clearly see the email was from VCA SUGARGROVE and saw the whole email that said we’ve missed you… I then went into the room where the lady Jessica took notes of Kali and I mentioned the email and she stated she would have someone check. The young lady at the front desk came back in and asked again about the email and I explained it… again. She stated I needed to text it … again to a separate number which now was a manager to see if they could take it. She said all that information in such a way like she was telling me my cat way dying , in such a somber way. She asked if she could take my cell phone …. Out of the room I was in … to show the doctor… I said no. Whoever can come in here but you’re not taking my cell phone . For what reason ? She stepped out to where the doctor was then came back in to my room and said so we have to wait for the manager to respond and have to make sure this isn’t a scam because people lie and I can’t verify this email. I told her AGAIN the email came from the office directly to my email and had my cats’ name in it as well as mine?? She saw the email for her own eyes and touched my phone to scroll through it which I didn’t appreciate or tell her it was okay to. The doctor came in and did the examination. The young lady came back in afterwards and said the doctor was just going to go ahead and verify the email to see if I was good to go. Doctor came back and walked me out and told the young lady I’m fine the email is valid. I did get a text back saying thanks for sending the pictures of the email. This was a little too much from the desk lady. I don’t understand why she had to be involved so much. The whole time it felt like I was in some sort of interrogation over an email. The way it was already super quiet and then the manner of the conversation , talking like it was a death . Weird interaction. I won’t , by any means be coming back for any reason. Kali had two small mats on her belly which was my only concern and I needed them taken care of . With the handling of some email and the lack of trust and unprofessionalism from that , I turned that down and I’m figuring elsewhere to go. I’m not going to give business to anyone that insulted me over an email. I felt horrible when I left. Nobody even said anything to me but her. - Sara Taylor Makeup & Beauty
VCA Sugar Grove Animal Hospital Overview Intro Photos Location Reviews

VCA Sugar Grove Animal Hospital Introduce

For pet owners residing in Greenwood, Indiana, and the surrounding South Indianapolis metropolitan area, choosing a veterinary hospital that combines comprehensive medical services with a commitment to compassionate care is crucial. VCA Sugar Grove Animal Hospital stands as a well-established facility, part of the larger VCA Animal Hospitals network, dedicated to providing a wide range of healthcare options for your beloved dogs and cats. This hospital aims to be a consistent partner in your pet's health journey, from their first vaccinations to their senior years.

VCA Sugar Grove Animal Hospital is built on the principle of delivering "hometown care" backed by the extensive resources of the VCA family. This means their veterinarians have access to a vast knowledge base, drawing on the collective expertise of over 4,000 VCA veterinarians nationwide. This network allows them to offer advanced medical resources and ensures that if a pet ever requires highly specialized care, referrals to VCA Specialty Hospitals are readily available for cutting-edge treatments in areas like orthopedic surgery, advanced oncology, or even stem cell therapy.

The hospital's mission is to enhance the well-being and quality of life for their patients by providing comprehensive, quality care. This is achieved through a team of compassionate, knowledgeable, and professional staff who utilize the latest technological advancements and implement leading medical practices. Their goal is not only to treat illnesses but also to educate and involve clients in a lifetime health care plan for their cherished animal companions, fostering a proactive approach to pet wellness.

Location and Accessibility

VCA Sugar Grove Animal Hospital is conveniently located at 5043 Bancroft Ln, Greenwood, IN 46142, USA. This accessible location in Greenwood makes it a practical choice for pet owners in the immediate vicinity and surrounding communities within Johnson County and the South Indianapolis metro area. Its position allows for relatively easy access for both routine appointments and urgent care needs.

The hospital's hours of operation are designed to accommodate a range of schedules: Monday through Friday from 7:00 AM to 5:00 PM, and Saturday from 8:00 AM to 1:00 PM. The clinic is closed on Sundays. This extended weekday availability and half-day Saturday hours provide flexibility for pet owners. Ample parking is typically available, contributing to a smoother and less stressful arrival and departure process. This focus on accessibility ensures that pet parents can maintain consistent veterinary care for their animals.

Services Offered

VCA Sugar Grove Animal Hospital offers a comprehensive array of veterinary services, addressing various stages of a pet's life and a wide spectrum of health concerns. Their services are designed to support both preventive health and the treatment of illnesses and injuries.

  • Wellness and Preventive Care: This includes routine health exams, tailored vaccination schedules to protect against common diseases, and robust parasite control programs (fleas, ticks, heartworms). Emphasis is placed on proactive care to maintain long-term health.
  • Primary Care: Encompassing general health exams, diagnostics, and treatment for common ailments, ensuring pets receive foundational medical attention.
  • Comprehensive Diagnostics: Utilizing in-house laboratory services for quick blood work and other tests, as well as radiology (X-rays) for detailed imaging, to accurately diagnose conditions.
  • Surgical Services: A range of surgical procedures are performed, from routine spays and neuters to more complex soft tissue surgeries, with a focus on patient safety, pain management, and recovery.
  • Dentistry: Professional dental care, including cleanings and extractions, is offered to address oral health issues that can significantly impact a pet's overall well-being.
  • Pain Management: Strategies and medications are provided to alleviate pain, improving a pet's comfort and quality of life, especially after surgery or due to chronic conditions.
  • Hospitalization: For pets requiring continuous monitoring or intensive care, the hospital provides facilities for inpatient treatment and recovery.
  • Nutritional Counseling: Guidance on appropriate diets for specific life stages, weight management, and therapeutic nutrition for pets with particular health needs.
  • Pharmacy and Prescriptions: An in-house pharmacy provides convenient access to necessary medications, and prescription refills can be managed through the myVCA app.
  • MyVCA App Access: This digital platform allows pet owners to access live chat with veterinary professionals, refill prescriptions, track vaccine status, and book appointments, enhancing convenience and connectivity.
  • Pet Insurance and Treatment Financing: The hospital accepts various pet insurance plans and works with financing solutions like CareCredit, helping pet owners manage the costs of unexpected accidents and illnesses.
Features / Highlights

VCA Sugar Grove Animal Hospital stands out for several key features, as highlighted by client experiences:

  • Highly Friendly and Helpful Staff: Despite one negative interaction mentioned in a review, a recurring positive theme is the general friendliness and helpfulness of the staff. Many clients praise the team for being "so nice" and treating their pets "so well."
  • Compassionate and Professional Veterinarians: Dr. Lothery, specifically mentioned in a positive review, is highlighted for being "so helpful & friendly," indicating a team of veterinarians who are both knowledgeable and personable.
  • Comprehensive Resources as part of VCA Network: Being a part of VCA Animal Hospitals provides access to a vast network of medical resources, knowledge, and potentially specialized care, which can be a significant advantage for complex cases.
  • Commitment to High Standards (AAHA Affiliation): VCA Sugar Grove Animal Hospital is affiliated with the American Animal Hospital Association (AAHA). AAHA accreditation is a rigorous, voluntary process that signifies a commitment to the highest standards of veterinary excellence, covering over 900 different standards of care in 18 areas, including facility, equipment, and medical protocols.
  • Focus on Patient Well-being: The hospital emphasizes providing "the best medical care for your pets, and the best experience for you, the pet owner," aiming for high standards in both clinical outcomes and client satisfaction.
  • Digital Convenience with myVCA App: The availability of the myVCA app streamlines various aspects of pet care management, from appointments to prescriptions and even live chat support.
Contact Information
  • Address: 5043 Bancroft Ln, Greenwood, IN 46142, USA
  • Phone: (317) 889-0500
Conclusion: Why this place is suitable for locals

For residents of Greenwood, Indiana, and the surrounding communities, VCA Sugar Grove Animal Hospital offers a compelling choice for comprehensive veterinary care. While a singular negative experience concerning a misunderstanding about a promotional email was noted, the overwhelming majority of feedback and the hospital's established reputation point to a high standard of professional and compassionate service.

The hospital's affiliation with the VCA network provides access to extensive medical resources and a broad base of veterinary knowledge, which is a significant advantage for managing diverse and complex pet health needs. The dedicated team, including highly praised veterinarians and technicians, is committed to providing excellent care in a friendly environment. The availability of online tools like the myVCA app and flexible payment options like CareCredit further enhances convenience and accessibility for pet owners. For those seeking a well-equipped, knowledgeable, and generally friendly veterinary hospital in the South Indianapolis area, VCA Sugar Grove Animal Hospital stands as a strong and suitable option for their beloved animal companions.

VCA Sugar Grove Animal Hospital Photos

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VCA Sugar Grove Animal Hospital Location

VCA Sugar Grove Animal Hospital

5043 Bancroft Ln, Greenwood, IN 46142, USA

VCA Sugar Grove Animal Hospital Reviews

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