Pet Mania Introduce
## Introduction / Overview
For pet owners across North Carolina, particularly those in the vibrant Wake Forest area, Pet Mania presents itself as a local destination for a wide array of pet supplies. Established as a "pet supply store," Pet Mania aims to cater to the diverse needs of dogs, cats, and other small pets, offering everything from essential foods to unique accessories and treats. The store's commitment, as stated on its website, is to provide "the finest personal service, environment, knowledge and products for our customers," striving for a "friendly and fun experience."
Pet Mania positions itself as a local alternative to larger chain stores, aiming to provide a curated selection of quality items, including some "hard-to-find" products that appeal to pet parents seeking something beyond the ordinary. This includes specialty foods and unique items like "kangaroo tails and Icelandic sheep horn," as noted by one enthusiastic customer. While the store generally garners positive feedback for its product selection and the helpfulness of some staff members, it's important for North Carolina residents to be aware of varied customer experiences, particularly regarding customer service consistency and pricing.
Ultimately, Pet Mania in Wake Forest is a local business striving to serve the community's pet needs. This article aims to provide a factual overview, drawing from both positive and critical public reviews, to help North Carolina locals make informed choices when selecting a pet supply provider for their cherished animal companions.
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## Location and Accessibility
Pet Mania is conveniently situated at 924 Gateway Commons Cir, Wake Forest, NC 27587, USA. This location places the store within the bustling Gateway Commons shopping center, a well-known commercial hub in Wake Forest, North Carolina. Gateway Commons Circle is easily accessible from major roads in the area, ensuring straightforward navigation for residents throughout Wake Forest and the wider surrounding communities, including parts of Raleigh.
The 27587 zip code is a rapidly growing and well-developed area of Wake Forest, characterized by modern retail developments and a strong community presence. The store's placement within a shopping center typically means ample parking availability, which is a significant advantage for customers purchasing larger items like bags of pet food, carriers, or bulky pet accessories. This ease of access contributes to a more convenient and less stressful shopping experience for North Carolina pet owners.
Pet Mania's strategic location within a busy local commercial area underscores its role as an accessible and convenient option for fulfilling various pet supply needs for North Carolina residents, reinforcing its presence as a key local business in the Wake Forest community.
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## Services Offered
Pet Mania in Wake Forest, NC, primarily operates as a retail pet supply store, offering a broad range of products for various pets. Based on customer reviews and their general business description, their services include:
Extensive Pet Supply Retail: They offer a wide selection of pet food, including brands like Pure Vita, Nutrisource, Petcurean, Fromm, Nature's Logic, and Stella & Chewy's. This includes both common and "hard-to-find quality cat and dog supplies."
Unique and Specialty Pet Products: Customers highlight the availability of "crazy cool selection of all kind of wild things like kangaroo tails and Icelandic sheep horn," as well as specialized cat toys like "Go Cat branded cat teasers." This indicates a focus on unique and premium pet accessories.
Treats and Chews: The store is a frequent stop for customers seeking treats for their dogs, suggesting a good variety of options in this category. They also mention "holiday bags" with food products, indicating seasonal offerings.
Pet Accessories and Apparel: While not explicitly detailed, reviews mention "pet apparel and pet toys" and "carriers," suggesting a range of non-food items for pets.
Customer Assistance and Product Recommendations: Positive reviews praise staff for being "super nice," "friendly and knowledgeable," and helpful. This implies a service where staff assist customers in finding products and offer recommendations, such as for food brands or supplements.
In-Store Sales and Deals: The presence of competitive pricing on certain items (e.g., a litter scoop cheaper than Amazon) and customers regularly buying "out of the bin" for treats suggests a focus on providing value through sales and bulk options.
It is important for North Carolina residents to note that while positive experiences highlight knowledgeable and helpful staff, at least one critical review mentions instances of unhelpful staff when seeking recommendations for food or supplements, and being "overcharged" on multiple occasions. This suggests a potential inconsistency in service quality that consumers should be aware of.
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## Features / Highlights
Pet Mania in Wake Forest, NC, offers several notable features, though some are tempered by mixed customer experiences. For North Carolina residents, these highlights can inform their shopping decisions:
Curated and Unique Product Selection: A standout feature is the store's "crazy cool selection" of hard-to-find and quality pet supplies. This includes specialty items like kangaroo tails, Icelandic sheep horn, and specific brands of cat teasers and premium pet foods. This curated inventory sets it apart from generic pet stores and appeals to owners seeking distinctive products.
Competitive Pricing on Select Items: Customers have noted that some items are "very reasonably priced," citing instances where Pet Mania's prices are significantly lower than online retailers like Amazon for comparable products. This value proposition can be a strong draw for budget-conscious North Carolina pet parents.
Local Business Support: Pet Mania is a locally owned and operated business, allowing North Carolina residents to support their local economy. Many customers express a desire to "support local business," and Pet Mania provides that opportunity.
Positive Customer Service Experiences (Mixed): While there is a notable negative review, many customers describe the people at Pet Mania as "super nice," "friendly and knowledgeable," and "amazing." This suggests that many visitors do have positive interactions with the staff.
However, it is crucial to present the following features as reported concerns from publicly available reviews:
Inconsistent Customer Service: A significant highlight of concern is the detailed account of rude and unhelpful staff, specifically a "manager" figure, and instances where staff provided no assistance when asked for recommendations. This inconsistency in service quality can significantly impact the customer experience.
Allegations of Overcharging: One customer explicitly states being "overcharged several times" for items, particularly those bought "out of the bin." This raises concerns about pricing accuracy and transparency.
Product Efficacy and Quality Concerns: While generally positive about selection, one review noted that "two expensive supplements I did buy didn't work and was a waste of money," and that holiday bag food products "seemed like samples from vendors (that they sold?)" and "most of it my pets wouldn't touch." This suggests some variability in product effectiveness or pet appeal.
North Carolina residents should weigh these mixed highlights to form a complete picture of what to expect when visiting Pet Mania.
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## Contact Information
For North Carolina residents interested in contacting Pet Mania in Wake Forest, whether to inquire about specific products, store hours, or address concerns, the following information is available:
Address: 924 Gateway Commons Cir, Wake Forest, NC 27587, USA
Phone: (919) 554-8898
Mobile Phone: +1 919-554-8898
It is always advisable for customers to call ahead if they have specific questions about product availability or wish to discuss any past experiences, especially given the varied nature of customer feedback. This allows for direct communication and clarification prior to a visit.
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## Conclusion: Why this place is suitable for locals
For North Carolina residents in Wake Forest and surrounding communities, Pet Mania offers a distinctly local option for pet supplies, making it a suitable choice for those who prioritize supporting independent businesses. The store excels in providing a "crazy cool selection" of both common and unique pet products, including hard-to-find quality items and specialty treats, which often stand out from what's available at larger chain retailers. This unique inventory, combined with competitive pricing on certain items, can make Pet Mania an attractive destination for pet owners seeking specific or high-quality goods.
However, it's crucial for North Carolina locals to approach Pet Mania with an awareness of the mixed customer experiences, particularly concerning customer service consistency and pricing accuracy. While many customers laud the staff as "super nice" and "knowledgeable," there are detailed accounts of rude interactions and alleged overcharging. This suggests that while the product offering is strong, the overall customer experience may vary.
Ultimately, Pet Mania is suitable for North Carolina residents who appreciate a unique and curated product selection and are keen on supporting local businesses. For optimal satisfaction, it may be beneficial for customers to verify pricing on items from the bin and to seek out staff members known for their helpfulness. By doing so, locals can leverage the store's strengths while navigating potential inconsistencies, ensuring their beloved pets receive the quality supplies they need from a local source.
Pet Mania Photos










Pet Mania Location
Pet Mania
924 Gateway Commons Cir, Wake Forest, NC 27587, USA
Pet Mania Reviews
They have a crazy cool selection of all kind of wild things like kangaroo tails and Icelandic sheep horn! They also have many hard-to-find quality cat and dog supplies that are very reasonably priced. I got a very nice cat litter scoop with $6 that is $13 on Amazon. My favorite is the Go Cat branded cat teasers.I wish I live nearby enough to go here every week!! Such an amazing shop, would highly recommend, people there are super nice as well
Sep 05, 2024 · Teresa HongSo I stop by here a lot for treats for my dogs when I am in the area. Today will be my last trip.I usually get things out of the bin. I have been overcharged several times. The last time, I waited patiently in line for awhile after waiting in line the first time. Today I was in a hurry and I saw a younger guy with a pet mania ball cap (manager?) standing there restocking a tiny bit while the younger girl checked people out. He was really focusing hard on this task let me tell you and I said "Hey sir, can you help me? She overcharged me." He stared at me blankly and I repeated "She overcharged me and I am in a hurry." I said this in a non-harsh questioning way. "Pfuh, you're going to have to wait in line," he said in a very uppity huffy way and it was so rude that I left super pissed. I had been having a really good day and was excited to get my pups a quick treat. When I walked out he quickly offered to help me but you can't come back from the complete rudeness he showed.I am all about supporting local business, but I am tired of getting overcharged and then being treated like I am a problem for saying something about it.I used to buy food from here too for my four animals. Until I had to switch brands and got no help from the two girls working that day many months ago.I tried buying supplements once and the guy behind the counter that day (not the same guy either) was flippant when I asked for recommendations. The two expensive supplements I did buy didn't work and was a waste of money.The holiday bags were a cute idea but the food products seemed like samples from vendors (that they sold?) and most of it my pets wouldn't touch.If you are going to overcharge for things that you can get delivered to your door, really and truly you need to be offering something more. I am willing to support local if it's a good business and I will pay more. I think to expect that people are going to support you just because you're a local business is probably not a good business plan when the service is awful.
May 10, 2025 · CJ SchwartzWide selection of products and personal care given. The employees are knowledgeable and of great assistance whether picking out food, supplements, treats or toys
Apr 30, 2025 · Deborah StoneGreat store for everything pets! Wonderful customer service, very well stocked. Highly recommend!
Sep 21, 2018 · TakeTheScenicRouteThe manager here is really kind, knowledgeable and thorough. My pooch loves coming here to get treats and to get pets. They have the largest collection of pet grooming care I’ve seen! I wish they had doggy socks with grips and carried more Lord Jameson treats, but that’s for my own interest. Really nice pet shop.
May 14, 2024 · Nparker
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