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Brothers PetsPet Stores Near Me​WashingtonKing CountySeattleCrown HillPet Stores ​ in Holman Road NorthwestPetco
Petco ico

Petco

8728 Holman Rd NW, Seattle, WA 98117, USA

4.0
This is a customer service review. It is not a review of the store nor of the products sold there. Initially, this would have been a 1 star review because of the way our daughter was treated when she called the store. She came home with a small wild animal that had likely ingested rat poison and was desperate to save it. A friend (and vet) told her that vitamin K1 was often used to counteract the poison. Because our daughter is painfully shy and struggles with social anxiety, we’ve been encouraging her to make phone calls to stores to ask questions when she can as a way to bolster her confidence. It’s been a great experience so far (everyone she’s called at the hardware store and the like has been really kind and helpful). But tonight, when she called Petco and nervously explained that she was wondering if they sold vitamin K1 to counteract rat poison, the person with whom she spoke was dismissive and unkind. Rather than try to understand what this soft spoken child was trying to say, he simply told her she needed to call a doctor and rushed her off the phone. Worried that his use of the word “doctor” (rather than vet) meant that she had somehow given the erroneous impression that a human had been poisoned, she called back to explain the situation. The Petco employee condescendingly opened the conversation with “Hello, you called us a minute ago. We have caller ID, you know.” That comment about caller ID was enough to scare our shy girl, but then, when she tried to explain that she was calling about an animal that had ingested rat poison, not a human, he rudely repeated that she needed to take whoever had been poisoned to a doctor or vet and then hung up on her.The only reason I am giving this store 2 stars instead of 1 is because when I called back (they answered the phone “Hello again” by the way) and introduced myself as the mother of the young girl who was now weeping over the interaction she had just had with one of their staff, Matt (the manager on duty) was relatively quick to apologize. And while I didn’t appreciate his explanation that they had “lots of prank callers,” (I don’t care how many prank calls you get, you need to remain professional) I am choosing to believe that when they heard the word “rat poison” they wanted our daughter to seek medical help.In the end, though, all this Petco really did was upset a child who was trying to save a wild animal. In so doing, they angered one of the fiercest animals around: a mom.Instead of taking 3 minutes to kindly listen to our daughter and explain (1) that they didn’t sell vitamin K1 and (2) that she should seek medical help for poisoning, they ended up spending 10 minutes on the phone with an irate parent and got saddled with a cruddy review.There are a lot of very valid reasons why a customer would need to call back. Next time, Petco, be nice. - Sarah Parker
Petco Overview Intro Photos Location Reviews

Petco Introduce

Introduction / Overview: Petco Holman Road NW – A Comprehensive Resource for Seattle Pet Parents

For pet parents across Seattle, ensuring the health, happiness, and well-being of their animal companions is a top priority. In the diverse and pet-friendly landscape of the city, having access to a reliable, well-stocked, and service-oriented pet store is essential. Petco, located at 8728 Holman Road NW in Seattle's Crown Hill neighborhood, serves as a significant hub for comprehensive pet care. As part of a nationally recognized chain, this Petco location brings a wide array of products and services directly to the local community, aiming to support every aspect of a pet's life, from nutrition and training to grooming and health.

Petco's mission is to be your partner in pet parenthood, offering not just a vast selection of pet food, treats, toys, and accessories, but also valuable in-store services designed to make pet ownership easier and more fulfilling. While large chain stores sometimes face challenges in delivering personalized customer service, Petco strives to provide a supportive environment. As highlighted by customer feedback, while interactions can occasionally vary, the management is committed to addressing concerns promptly and professionally. This location endeavors to offer a convenient, one-stop shop where Seattle residents can find high-quality products and essential services, ensuring their beloved dogs, cats, fish, birds, and small animals receive the care they deserve. Whether you're looking for specialized diets, a new leash, professional grooming, or even veterinary care through associated clinics, Petco Holman Road NW aims to be a dependable resource for the Crown Hill community.

Location and Accessibility: Easily Found in Seattle's Crown Hill Neighborhood

The Petco store at 8728 Holman Rd NW, Seattle, WA 98117, USA, is conveniently situated within the bustling Crown Hill neighborhood, making it a highly accessible destination for pet owners throughout North Seattle. Holman Road NW is a major thoroughfare, ensuring easy driving access from various parts of the city. The location within a retail complex typically provides ample parking, which is a significant advantage in Seattle's urban environment, allowing for stress-free visits even with larger purchases or pets in tow. This Petco is also well-integrated into the local commercial landscape, often near other essential shops and services, allowing customers to efficiently combine their pet supply runs with other errands. For those utilizing public transport, various King County Metro bus routes service the Holman Road corridor, providing convenient options for reaching the store without a personal vehicle. Its position within a vibrant community like Crown Hill underscores its role as a practical and necessary retail option for local pet parents, offering a centralized point for their diverse pet care needs.

Services Offered

  • Extensive Pet Supply Retail: Petco offers a wide variety of products for dogs, cats, fish, birds, reptiles, and small animals, including food, treats, toys, bedding, crates, litter, health supplements, and accessories.
  • Professional Pet Grooming: Full-service grooming salon on-site, offering baths, haircuts (including breed-specific styles), nail trimming, teeth brushing, ear cleaning, and gland expression. Services are available by appointment.
  • Vetco Vaccination Clinics: Hosts regular low-cost mobile vaccination clinics, providing essential preventive care such as rabies, distemper, parvo, and other necessary vaccines for dogs and cats. (Note: These are usually scheduled clinics, not a full-service veterinary hospital).
  • Dog Training Classes: Offers various levels of dog training, from puppy kindergarten to advanced obedience, designed to help pet parents build strong bonds with their dogs and address behavioral challenges.
  • Pet Adoption Events: In partnership with Petco Love and local animal welfare organizations, the store frequently hosts adoption events, providing opportunities for community members to meet and adopt dogs, cats, and other pets in need of loving homes.
  • Self-Serve Dog Wash: Provides a convenient self-service dog wash station with elevated tubs, shampoos, towels, and dryers, allowing pet owners to wash their dogs without the mess at home.
  • Aquatic and Small Animal Habitats: Maintains a selection of live fish, small animals (like hamsters, guinea pigs, and rabbits), and birds, along with all the necessary habitat setups and specialized foods.
  • Pet Pharmacy Services: Offers a range of prescription and over-the-counter pet medications and preventatives.

Features / Highlights

  • One-Stop Shop Convenience: Petco provides a comprehensive array of products and services under one roof, making it a highly convenient destination for diverse pet care needs, from daily supplies to specialized services.
  • Variety of Products: The store boasts a broad selection of pet food brands (including natural and specialized diets), toys, and accessories for nearly all types of household pets, catering to various preferences and budgets.
  • Professional Grooming Services: Features a full-service grooming salon with professional groomers, like Rory mentioned in a review, who are praised for their skill in providing great haircuts and making pets "smell amazing."
  • Accessible Veterinary Care (Vaccination Clinics): The presence of Vetco Vaccination Clinics offers a convenient and often more affordable option for essential preventative veterinary care right in the neighborhood.
  • Support for Pet Adoption: Actively facilitates pet adoptions through partnerships with local rescues, connecting homeless animals with loving families within the Seattle community.
  • Trained and Knowledgeable Staff: While customer service experiences can vary, the store aims to have staff who are trained to assist with product selection, pet care advice, and service bookings.
  • Community Presence: As a well-known national brand, Petco contributes to the local pet-friendly infrastructure in Seattle, offering consistent access to pet essentials and services.
  • Commitment to Customer Resolution: As evidenced by the review, the management, like Matt, is responsive to customer concerns and willing to apologize and address issues, indicating a commitment to customer satisfaction even when initial interactions are challenging.

Contact Information

Address: 8728 Holman Rd NW, Seattle, WA 98117, USA

Phone: (206) 784-0524

Mobile Phone: +1 206-784-0524

For specific inquiries about product availability, to schedule grooming appointments, or to confirm Vetco clinic hours, it is always advisable to contact the Petco Holman Road NW store directly. Additional information and online services are also available via Petco's official website.

Conclusion: Why Petco Holman Road NW is Suitable for Locals

For the residents of Seattle, particularly those in the Crown Hill, Ballard, and surrounding North Seattle neighborhoods, Petco at 8728 Holman Road NW stands as a highly suitable and often indispensable resource for their pet care needs. Its greatest strength lies in its comprehensive offerings, providing a convenient one-stop shop for virtually every pet-related necessity. From a diverse selection of high-quality food brands tailored to various dietary requirements to an extensive range of toys, treats, and essential supplies for all types of pets, this Petco location minimizes the need for multiple shopping trips, a significant advantage in a busy urban environment.

Beyond retail, the in-store services — including professional grooming, regular Vetco vaccination clinics, and dog training classes — add immense value for local pet parents. The ability to get a pet's nails trimmed, vaccinations updated, or participate in obedience training all within the same convenient location saves time and effort. While customer service experiences can sometimes be varied, as evidenced by one detailed review, the store's management demonstrates a willingness to address issues and strive for customer satisfaction. The positive feedback for services like grooming, with satisfied customers returning for their pets' haircuts, highlights areas of consistent quality. Moreover, Petco's involvement in pet adoption events, in partnership with Petco Love and local rescues, reinforces its commitment to the welfare of animals within the community, offering a lifeline to pets seeking forever homes. For Seattle locals seeking a convenient, comprehensive, and generally reliable source for their pet products and essential services, Petco Holman Road NW remains a go-to destination, deeply integrated into the fabric of daily pet parenting life in Crown Hill.

Petco Photos

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Petco Location

Petco

8728 Holman Rd NW, Seattle, WA 98117, USA

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