Pet Urgent Care Introduce
For pet owners in Phoenix, Arizona, having a reliable and compassionate resource for their animal's health is a necessity. Pet Urgent Care, located on North Cave Creek Road, is a small but mighty animal hospital that fills a critical niche in the community. It operates as a unique hybrid, offering not only emergency and critical care services for those unexpected health crises but also serving as a trusted general practitioner for routine and complex medical needs. This dual focus means that whether your pet has ingested something poisonous or needs a second opinion on a chronic condition, this clinic is equipped to provide high-quality, professional, and affordable care. They understand that a pet's health is a top priority, and they work tirelessly to ensure that every animal that comes through their doors receives the best possible chance at a healthy life.
The philosophy at Pet Urgent Care is centered on providing honest and intelligent veterinary medicine without the financial burden often associated with emergency services. They are known for being a "lower cost, in and out facility" that specializes in surgeries and provides a proactive approach to pet health. As a client's review passionately highlights, this clinic has a reputation for saving lives and providing answers when other veterinary practices could not. The personal experience of one pet owner who was navigating the complexities of a dog with IVDD and another with a terminal heart mass demonstrates the clinic's ability to handle incredibly challenging cases with expertise and compassion. Their team, including Dr. Stephen Gilson, is known for providing clear answers and a supportive environment, which is crucial during such stressful times. This commitment to patient care and open communication is a hallmark of their service and is a significant reason for their excellent reputation.
The hospital's dedication to its clients is not just about medical treatment; it's about providing the emotional support and knowledge that pet owners need. The fact that a client felt they couldn't have gotten through a difficult time without the clinic's kindness and support speaks volumes about the level of empathy they provide. This is a place that truly cares about the animal's well-being and the owner's peace of mind, proving that a small clinic can make a huge impact on the community. They have a history of successful outcomes, from a dog's recovery from poison ingestion against "slim to none" odds to a dog with IVDD being back to normal. The clinic is a small team that is focused on doing what is best for the dog, earning them a 10 out of 10 recommendation from a grateful client.
Pet Urgent Care is conveniently located at 20811 N Cave Creek Rd Ste 105, Phoenix, AZ 85024. This central location in North Phoenix makes it easily accessible for residents of the area and the surrounding communities. The hospital is committed to ensuring that all clients, regardless of their needs, can easily bring their pets in for care. The facility features a wheelchair-accessible entrance and a wheelchair-accessible parking lot, which is a crucial convenience during an already stressful time. An on-site wheelchair-accessible restroom is also available for client comfort. While they are a small clinic, their dedication to accessibility means you can focus on getting your pet the help they need without additional logistical worries. This attention to detail in their physical space mirrors their caring approach to their patients.
Pet Urgent Care offers a wide range of services, blending the critical care capabilities of an emergency hospital with the routine and surgical services of a general practice. Their specialized focus on surgery and critical care means they are well-equipped to handle a variety of complex medical issues. They are also a great resource for pet adoption and animal rescue services, showing a commitment to the entire animal community. Based on the public data and customer reviews, here are some of the services you can expect:
- Emergency and Critical Care: Immediate medical attention for acute poisoning, injuries, and other life-threatening conditions.
- Advanced Surgical Procedures: Specialized in a variety of surgeries, including those for complex conditions like IVDD.
- General Veterinary Services: Serving as a general practitioner for routine check-ups, diagnostics, and ongoing care.
- Oncology and Cancer Care: Providing options like low-dose chemo for pets with terminal illnesses, offering more time and a better quality of life.
- In-House Diagnostics: The ability to quickly diagnose complex issues and get answers for pet owners when other clinics may be unable to.
- Nutritional Counseling: Offering guidance and support on managing a pet's diet for various health conditions.
- Emergency Operating Hours: The clinic is open when many others are not, providing a crucial service for after-hours pet emergencies.
Several key features and highlights make Pet Urgent Care a premier choice for pet owners in the Phoenix area. These qualities are a testament to their dedication to providing affordable, compassionate, and high-quality veterinary care. They have a reputation for going above and beyond to help their clients and their pets.
- Honest and Affordable Care: Clients have highlighted that the clinic offers great care at a lower cost, which is a significant factor, especially during emergency situations.
- Specialized Expertise: The clinic, particularly Dr. Gilson, is known for specializing in complex surgeries and providing answers for difficult-to-diagnose conditions, such as IVDD and heart mass.
- Compassionate and Supportive Team: Customer testimonials praise the kindness, support, and empathy of the staff, who truly care about the animals as if they were their own.
- Efficient and Proactive: The clinic provides quick and efficient service, getting pets the help they need without unnecessary delays, and they are known for their proactive approach to treatment.
- Convenient Emergency Hours: Being open when other clinics are closed is a major benefit, providing a vital safety net for pet owners in the community.
For immediate assistance or to get information about their services, you can contact Pet Urgent Care directly. Having their contact information readily available is a crucial step for any pet owner in the area. It is a great practice to call ahead in case of an emergency to let them know you are on your way.
Address: 20811 N Cave Creek Rd Ste 105, Phoenix, AZ 85024, USA
Phone: (602) 687-7761
What is worth choosing about Pet Urgent Care is their unique and highly effective business model that blends exceptional emergency and surgical care with the personalized attention of a small general practice. The glowing reviews from clients who have experienced life-saving outcomes for their pets are the strongest possible endorsement of their service. The honesty, intelligence, and proactive approach of the veterinary team, particularly in handling complex and frustrating cases, provide a level of trust that is "far and few between" in today's world. This is a place that understands the emotional and financial realities of pet ownership and works to provide a solution that is both medically sound and financially realistic. For anyone in the Phoenix area looking for a veterinary partner who can be there for both routine check-ups and the most serious of emergencies, a place that genuinely cares about your pet's life, Pet Urgent Care is an outstanding choice that offers peace of mind and the promise of doing what's best for your furry family member.
Pet Urgent Care Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Pet Urgent Care Photos










Pet Urgent Care Location
Pet Urgent Care
20811 N Cave Creek Rd Ste 105, Phoenix, AZ 85024, USA
Pet Urgent Care Reviews
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★ 5★ 4★ 3★ 2★ 1Something very special happened this week. My dog had ingested some kind of poison, and I rushed her to this place. They diagnosed the issue right away, administered activated charcoal, gave her a shot and some medication. The odds were slim to none — but I’m so grateful to say that by Friday, she was alive and well, playing, eating, and back to her normal self.This place saved my dog’s life. I can’t thank them enough. Highly recommended them.
June 06 · Daye3hunna Daye3hunnaIn today's world honest veterinary care is far and few between. My pets are my life and affording their medical care whether just general check ups or (god forbid) an emergency has become so financially unrealistic that it makes it almost impossible to do everything right. Everything is expensive and I am someone who would do anything possible to save my dogs. They are family.Unfortunately recently I have had some major blows with my furry kiddos that I honestly could not of gotten through it without the support and kindness that Pet Urgent Care showed.Our old man recently diagnosed with a terminal heart mass, our little guy with IVDD (Yes no matter how responsible you are, dogs age and things happen). Working with multiple veterinarians clinics on both an emergency and general capacity with these ailments it eventually led me here to Steve Gilson at Pet Urgent Care. I was getting no answers anywhere and spending wayyyy more than I had. I was beyond frustrated to say the least. One visit here I had all the answers I needed in BOTH situations. We now have time with my old man through low dose chemo. My little is 100% back to normal and most of all we are armed with the knowledge we needed. The support was unreal. I have since then sent my niece and nephew here with both their dogs and same experience!There are no words that I could write in this review to truly reflect my appreciation to this vet other than to share my experience here in hopes that other people are lucky to find them. They are a small clinic which I originally thought was only for emergencies but they see regular clients too. They specialize in surgeries and are a great lower cost in and out facility. They are honest, intelligent and proactive. They care and they always do what is best for the dog. Another nice bonus is that they are open when everyone else is not! 10 out of 10 for Pet Urgent Care!
August 14 · Loni TylerOf course it had to be a Sunday afternoon that my dog, Lola, got bit by another dog and was left with a tear in her ear.This clinic took her in 45 minutes before closing, got her all stitched up, and sent her home with all the meds she needed. They never made me feel bad for rushing in so close to closing and seemed to genuinely care that Lola got taken care of properly and that she left feeling better than she came in.Highly recommend this clinic and their staff!
August 17 · Lindsay HullI’m so grateful for the incredible care we received at this pet urgent care. The team was professional, honest, and showed true compassion while helping my senior dog Gabby. They took the time to explain everything clearly and provided affordable care without cutting corners. It’s clear they truly care about both pets and their owners. Highly recommend to anyone in need of urgent care for their furry family members.
June 25 · Tyler BrandIf you care even remotely about your pet’s well-being — go somewhere else. My experience at this clinic was, without exaggeration, the worst I’ve ever had in any medical setting, human or animal. And that distinction belongs squarely to Rachel, the so-called “office manager.”Her demeanor was cold, dismissive, and wildly unprofessional — especially toward someone clearly anxious and concerned as a first-time pet owner. Rather than offering support, she chose to humiliate. She spoke about me within earshot, criticizing my lack of “knowledge” and implying that I was negligent for not knowing the exact mechanism of my dog’s injury — an injury that occurred while I was at work, which I discovered on camera and immediately left to address.To be clear: the vet and male assistant were compassionate and competent. But Rachel’s behavior was so inappropriate and demeaning, it left me genuinely fearful about the level of care my dog would receive behind closed doors. That’s not just unprofessional — it’s unethical.When my sister called to raise concern about the treatment I received, Rachel doubled down, denying everything and suggesting I had fabricated the entire encounter. Odd, considering she had previously told me — in detail — about another pet owner she described as “drugged out” whose dog died suddenly. According to her, that’s who she was talking about. So, which is it, Rachel? You didn’t say it, or you did but it wasn’t about me?This isn’t an isolated incident. Anyone can scroll through the many reviews citing Rachel’s toxic, power-tripping attitude. This is a pattern — and if left unchecked, it will be the downfall of this clinic. You can’t claim to be an advocate for animals while employing someone so openly hostile to the people who care for them.
July 18 · The Lane Train
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